IT Support Engineer

*Salary: $80,000 - $120,000 annually*

As a Customer Support Engineer, you will be the first point of contact for our customers, providing technical support and troubleshooting assistance via phone and email. You will play a crucial role in ensuring customer satisfaction by resolving issues related to our x86 hardware products and IT solutions.

Key Responsibilities:

• Provide expert technical support for x86 computer hardware, including servers, GPUs, and networking equipment.
• Troubleshoot and resolve issues related to server performance, hardware failures, and network connectivity.
• Assist customers with Infiniband and switch configurations.
• Guide customers through the deployment and management of clusters.
• Manage and troubleshoot Linux systems and configurations.
• Create and use scripts to solve issues and help customers debug problems.
• Collaborate with internal teams to escalate and resolve complex...

About Us:

At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself.  By allowing restaurants to easily expand menus without added complexity, we’re driving incremental growth with the push of a button.

Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy.

We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation.

Each drink is crafted by nature, and perfected by innovation - we’d love to have you be a part of it.

Job...

Purpose of the Position

The Photonics Support Engineer I is responsible for providing entry level technical support by solving problems, troubleshooting, and working with customers to guide them to the best possible product solutions for their applications and experiments. The position works with several other Photonics Support and Design Engineers to support optics, lasers and light sources, fiber, opto-mechanics, motion control, microscope and other imaging systems, telecom instruments and more. Between onsite lab opportunities, customer interactions, tradeshows and Thorlabs manufacturing entities visits, the position can be exposed to every facet of the photonics industry.

Although the location of the position is in Lafayette, Colorado, from time to time it may be required to undertake duties at other Thorlabs locations.

Salary range for this position is 60-75K

Essential Job Functions include the...

Job Title: Technical Support Engineer

Location: Denver, Colorado (hybrid)

Always wanted to see your work make a real impact?  As a rapidly growing firm in the law enforcement and corporate security space, we take pride in building a team of game changers, innovators, and thinkers who are driven to help create a platform that allows our customers to save money, time, and even lives.  We are looking for a Technical Support Engineer who will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.  You'll be constantly challenged to learn and innovate while delivering the technology that will change law enforcement and corporate security organizations around the globe.  If you thrive...

At ReversingLabs, our software supply chain security and threat intelligence solutions have become essential to advancing Cybersecurity maturity around the globe. We're on a journey to expand adoption and accelerate growth by hiring the top talent across the security industry.

Notable breaches such as SolarWinds, CircleCI and 3CX have elevated software supply chain security as a top initiative across every organization developing or purchasing software. Only ReversingLabs delivers the software package analysis speed and intelligence needed to protect against this critical area of risk.

Our vision is clear. Arming every company with end-to-end insights to ensure development releases securely, IT purchases safely, and the SOC can effectively detect, isolate and respond. We are seeking extraordinary talent for this game changing opportunity to help forge this transformational journey at ReversingLabs.

You, as the Technical Support Engineer...

We are looking for an IT Support Engineer (Helpdesk Tier 2) for a Monday-Friday, 11:00 am - 8:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. IT Support Engineer responsibilities include resolving network issues, configuring operating systems, and using remote software connections to provide immediate support. You will contact clients via phone or ticketing system and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, or a similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues, and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to...

At ieso everyone is committed to the same goal: transforming the way mental health problems are treated worldwide. As one of the UK’s largest and most trusted providers of digital mental healthcare, the work we do already changes lives every single day. But our mental healthcare revolution is just getting started.

As a 1st Line Product Support Engineer, you will be the first point of contact for customers experiencing issues with our product. This role involves understanding the customer's problem, troubleshooting it, and either resolving the issue or escalating it to the appropriate team.

We have a 190-strong team and a health and wellbeing package to support you each and every day, alongside plenty of opportunities for growth and development as we all strive to achieve our collective ambition.

Reporting to: IT and Security Team Lead

Working Hours for this role will be in Central Time...

For more than 15 years, the Voxology team has developed and operated one of the industry’s leading communications platforms as a service (CPaaS). Engineered to support the unique needs of the most demanding, ultra-high volume users, the Voxology platform enables millions of client interactions everyday. We are a growing team that loves building innovative and reliable products in our exciting industry, and we are looking to add to our team! We are seeking a personable technologist with a passion for solving complex problems and building solutions for clients.

Working with a team of client specialists, and alongside our developers and engineers, you will assist customers to implement our APIs and utilize our overall telephony platform. The ideal candidate is kind, proactive, hardworking and will take ownership and responsibility for client success. You will combine a keen ability to intuit actual customer needs with the ability to communicate and bring technical solutions to...

For more than 15 years, the Voxology team has developed and operated one of the industry’s leading communications platforms as a service (CPaaS). Engineered to support the unique needs of the most demanding, ultra-high volume users, the Voxology platform enables millions of client interactions everyday. We are a growing team that loves building innovative and reliable products in our exciting industry, and we are looking to add to our team! We are seeking a personable technologist with a passion for solving complex problems and building solutions for clients.

Working with a team of client specialists, and alongside our developers and engineers, you will assist customers to implement our APIs and utilize our overall telephony platform. The ideal candidate is kind, proactive, hardworking and will take ownership and responsibility for client success. You will combine a keen ability to intuit actual customer needs with the ability to communicate and bring technical solutions to...

For more than 15 years, the Voxology team has developed and operated one of the industry’s leading communications platforms as a service (CPaaS). Engineered to support the unique needs of the most demanding, ultra-high volume users, the Voxology platform enables millions of client interactions everyday. We are a growing team that loves building innovative and reliable products in our exciting industry, and we are looking to add to our team! We are seeking a personable technologist with a passion for solving complex problems and building solutions for clients.

Working with a team of client specialists, and alongside our developers and engineers, you will assist customers to implement our APIs and utilize our overall telephony platform. The ideal candidate is kind, proactive, hardworking and will take ownership and responsibility for client success. You will combine a keen ability to intuit actual customer needs with the ability to communicate and bring technical solutions to...

For more than 15 years, the Voxology team has developed and operated one of the industry’s leading communications platforms as a service (CPaaS). Engineered to support the unique needs of the most demanding, ultra-high volume users, the Voxology platform enables millions of client interactions everyday. We are a growing team that loves building innovative and reliable products in our exciting industry, and we are looking to add to our team! We are seeking a personable technologist with a passion for solving complex problems and building solutions for clients.

Working with a team of client specialists, and alongside our developers and engineers, you will assist customers to implement our APIs and utilize our overall telephony platform. The ideal candidate is kind, proactive, hardworking and will take ownership and responsibility for client success. You will combine a keen ability to intuit actual customer needs with the ability to communicate and bring technical solutions to...

Royalty Staffing is helping an on-demand, autonomous ride-hailing company hire a Fleet Support Engineer to be actively engaged in the operational uptime of the company fleet.

In this role, you'll diagnose complex hardware/software related issues, interface with cross-functional engineering teams to drive resolution, capture the troubleshooting details and place them in the internal knowledge database. This role will require flexibility to work nights/weekends as needed with advanced notice.

We are looking for someone that has a bachelor's degree and a minimum of 2 years relevant experience (e.g. transportation, aerospace or autonomous vehicles). Ideally you have experience with electric vehicle technology and remotely supporting vehicle troubleshooting.

As Fleet Support Engineer, you'll:

• Act as point of contact for real-time escalation from technicians on fleet issues. 
• Document, amend and maintain a...

As a Technology Support Engineer, you will play a crucial role in ensuring the smooth operation of our technology infrastructure while also contributing to the development and maintenance of our website, including the development of future projects. You will be responsible for providing technical support across the company, resolving issues related to Google Suite, email systems, Salesforce, printers, Wi-Fi, and other technology tools.

Key Responsibilities:

• Provide technical support to employees across the company, addressing issues related to Google Suite, email systems, Wi-Fi, Salesforce, printers, and other software applications.
• Collaborate with internal teams to identify and troubleshoot technical problems, ensuring timely resolution to minimize disruptions.
• Take ownership of website development and maintenance tasks, including the development of future projects.
• Stay updated on emerging technologies and industry...

About Auror

At Auror, we’re empowering the retail industry to stop theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 12 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good and prioritize privacy by design principles. 

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team. 

The Role

Auror is seeing significant...

Portfolio BI (PBI) empowers the most sophisticated buy-side firms to take control of their portfolio and operational data. Born from the merger with Hentsū, and backed by NEXT Investors, our customers benefit from our integrated platforms, local technological expertise, and seasoned financial experts. We are an asset management technologist and we provide a fully managed cloud platform for hedge funds, with on-demand trading, research and corporate technology, as well as connectivity to market data providers, brokers, and exchanges. Our vision is to drive agile transformation across financial services through public cloud technologies, SaaS and data science.

We are committed to developing our team as we grow by offering a variety of opportunities to increase knowledge, build skills, and take charge of your career.

The scope of this role includes: 

• Utilizing company training resources to develop the financial...

Stellar Cyber is a fast-growing Cybersecurity company focused on delivering holistic cyberattack protection to organizations while significantly reducing total costs of ownership with its innovative Open XDR (eXtended Detection and Response) platform based on advanced ML and security technologies. Stellar Cyber has been recognized by Gartner as one of the leading XDR players.

To accelerate our growth, we are seeking a talented Sr. Technical Support Engineer with startup passion, a can-do attitude, and a desire to make an impact, while building a future for themselves and Stellar Cyber. If you are excited to be part of a very fast-growing team with lots of opportunities, Stellar Cyber is a great place to grow your career.

We are seeking a highly skilled and motivated Sr. Technical Support Engineer with advanced technical proficiency to join our dynamic cybersecurity support team. As a Technical Support Engineer, you will be a critical link between our...

Location: Remote
Availability: 35-40 hours per week
Working hours: Non-US East business hours
Reporting to: DevOps Lead

KoboToolbox has an immediate opening for a highly skilled and motivated Support Engineer to fill a full-time position of approximately 35-40 hours per week, ideally for a commitment of at least 1 year. As a member of our team, you will contribute directly to developing code and infrastructure used by over 14,000 nonprofit organizations around the world who collect more than 20 million surveys a month to create data-driven change.

You will play a crucial role in managing our AWS and Azure infrastructure, ensuring optimal performance, reliability, and security of our systems. The ideal candidate will develop a comprehensive understanding of our codebase and how it runs, enabling them to proactively respond to complex issues and prevent future...

In this role, you'll diagnose complex hardware/software related issues, interface with cross-functional engineering teams to drive resolution, capture the troubleshooting details and place them in the internal knowledge database. This role will require flexibility to work nights/weekends as needed with advanced notice.

We are looking for someone that has a bachelor's degree and a minimum of 2 years relevant experience (e.g. transportation, aerospace or autonomous vehicles). Ideally you have experience with electric vehicle technology and remotely supporting vehicle troubleshooting.

As Fleet Support Engineer, you'll:

• Act as point of contact for real-time escalation from technicians on fleet issues. 
• Document, amend and maintain a troubleshooting guide for all technicians to use as faults are diagnosed/resolved.
• Establish diagnostic procedures to expedite troubleshooting in the future.
• Provide...

Job Title: Chemical Engineer – Plant Operations Support

Location: Eastern NC (Coastal Area) – Relocation package available

Compensation: Competitive salary with bonus and comprehensive benefits

Company Overview: Join a leading global chemical company experiencing dynamic growth. As a pivotal Chemical Engineer, you will enhance and optimize operations across multiple chemical plants, leveraging your expertise to drive continuous improvement and operational excellence.

Key Responsibilities:

• Spearhead process enhancement initiatives to boost plant efficiency and productivity.
• Lead cost-reduction projects and manage budgeting for operational and maintenance expenditures.
• Champion safety and environmental projects to uphold and exceed compliance standards.
• Analyze production data to ensure targets are met and propose strategies to overcome...

We’re looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they’ve come to expect. We are a very customer-centric company looking for candidates that share our passion for WordPress and customer satisfaction. The ideal candidate will be fluent in written English and have a strong WordPress technical background. They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team and are responsible for ensuring our customer experience is unparalleled.

Customer Support and Experience at Rocket.net is not an afterthought; it is part of the Rocket.net Core DNA and culture to provide world-class support to our customers that WOWs them.

Responsibilities

• Be the first point of contact for our customers whenever they have any issues on their websites. Being...

Keeper is hiring a talented System Support Engineer to join the Keeper family. This is a 100% remote position!

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on the resolution of complex technical issues and resolution analysis.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance...

Job Title: Technical Support Engineer

Location: Local, In-Office, Hybrid Schedule

Always wanted to see your work make a real impact?  As a rapidly growing firm in the law enforcement and corporate security space, we take pride in building a team of game changers, innovators, and thinkers who are driven to help create a platform that allows our customers to save money, time, and even lives.  We are looking for a Technical Support Engineer who will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.  You'll be constantly challenged to learn and innovate while delivering the technology that will change law enforcement and corporate security organizations around the...

The Pixelogic Internship is a paid position at $18/hr. In this role, you will develop in the technical support and support processes for all facets of the operation. This is a first response position which includes responsibilities in hardware/software installation, telecommuting support, collaboration with teams to provide support where needed and exploring process improvements.

You will go through training, learning and knowledge application for twelve weeks. Each week you will be required to meet or exceed set objectives and will evaluate these goals in a regular 1-1 meeting. You will be assigned a direct manager and a mentor resource to help them learn and develop. Your work will be hands on and the skills acquired in this role are transferable to any entry level IT Technical Support role.

Training includes introduction to IT process and procedure as well as systems and support. Across the twelve weeks you will follow a curriculum that incorporates planned learning...

We’re looking for an analytical and detail-oriented Technical Support Engineer to be an integral part of our Texas factory team. As the Technical Support Engineer, you will be part of a cross-functional team within the Technology department, working closely with Operations teams to ensure the highest quality and production standards for Wallbox products. You’ll play a key role in managing product incidents and deployments at our new factory. Are you ready to change the world with us?

You will

• Manage incidents on the factory assembly line, solving or escalating as quickly as possible.
• Provide full engineering support to the site Production team to meet operational targets.
• Diagnose root causes of incidents.
• Carry out planned, reactive, and predictive maintenance to ensure continuous functionality of machinery
• Verify aspects of new product releases prior to being deployed on the assembly line.
• Deliver...

BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers.

Backed by leading private equity firms, FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth including being listed for four consecutive years on Deloitte’s Technology Fast 500™ list of fastest growing technology companies and ranked on the Inc 5000 list for three years running. 

Our ability to innovate market-leading solutions has been validated...

Position is onsite in Waterloo, IA.
Part-time, approximately 30 hours per week
As a Documentation Specialist, Engine Controls for John Deere Power Systems, you will:
• Draft and maintain FOCUS software quality process documentation and work instructions
• Process software change requests and problem reports to assure adherence to PDP processes
• Review and verify work process steps performed by Software Engineers for accuracy and completion
• Provide administration and support for various embedded software development tools
• Develop and sustain knowledge sharing tools including various SharePoint sites
• Execute FOCUS onboarding/offboarding duties and schedule training sessions
• Facilitate, and contribute to various meetings regarding process improvements and defects
• Embrace and promote the Charthouse Learning FISH! Philosophy as a means to enhance employee engagement and overall team culture

...

NaturalPoint is seeking a Technical Support Engineer for its suite of software and hardware products. The ideal candidate will enjoy communicating with others regarding a wide range of technical topics and troubleshooting issues to resolution.This is a multi-facet position that requires a high level of multitasking skills and understanding of various processes.

Applicants should be detail oriented, meticulous and practice exemplary communication skills. If you are savvy with technology, and if you enjoy helping and teaching others, we would love to hear from you.

Core Responsibilities:

• Respond to customer inquiries through phone and email, answering day-to-day technical questions and helping troubleshoot unexpected problems.
• Assist with demos and answer questions about the use of our technology to solve customer needs.
• Communicate with internal teams to keep all aware of new and developing issues.
• Travel to on-site...

The Product Support Engineer II identifies solutions to resolve field/customer issues and concerns as it relates to aircraft system and component products. This position is responsible for the effective and timely support and configuration of IFE/avionic equipment on various types and models of aircraft to ensure customer satisfaction. The Product Support Engineer II leads the support and modification plans to ensure implementation and ensure deliverables meet customer/program schedules. Serves as a first level contact for the company’s IFE/avionic customers via telephone, fax, email, in-person and etc. This position also works on a number of projects with partners/vendors and with the company’s internal teams to resolve issues and concerns from the field.

Duties and Responsibilities:

• Direct customer facing liaison on multiple topics; including configuration, documentation, maintenance, regulatory requirements and general...

We are making the future of mobility come to life today.

At Autofleet we support the world’s largest vehicle fleet operators and transportation providers helping them optimize existing operations and seamlessly launch new, dynamic business models - driving efficient operations and maximizing utilization.

You Are:

Our ideal candidate is service oriented, self-motivated, with excellent organizational skills and a willingness to learn new technologies.

We’re a fast paced start-up, so the work is highly interdisciplinary. Providing support is the backbone of the job, but you’ll regularly take part in QA, give product feedback based on your knowledge of clients’ pain points, and take part in other tasks.

What You’ll do:

• Provide technical support to enterprise customers on our products and services
• Employ creative problem-solving skills to efficiently solve customers’ issues
• Develop expertise in...

At Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking Customer Support Engineers who will help deploy, implement, upgrade and optimize the Fortanix platform.

This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical workstreams.

Responsibilities

• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle...