Support Operations Engineer

BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers.

Backed by leading private equity firms, FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth including being listed for four consecutive years on Deloitte’s Technology Fast 500™ list of fastest growing technology companies and ranked on the Inc 5000 list for three years running. 

Our ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being recognized as the Leader in Forrester’s “The Forrester Wave™: SaaS Recurring Billing Solutions,” earning the highest overall rating in the MGI 360™ Ratings Report for Agile Billing, ranked as the Overall Leader and an “Exemplary Vendor” in Ventana Research’s Subscription Management Value Index report, and positioned as the Leader in Quadrant Knowledge Solutions SPARK Matrix™ Report for Subscription and Billing Management. We were also honored by Best in Biz Awards for the fourth consecutive year and by SIIA as the Best Subscription Billing Solution in the 2023 CODiE awards. To learn more about us, visit billingplatform.com.

Requirements

Responsibilities

• Review cases escalated to Engineering staff to ensure their involvement is necessary
• Perform preliminary technical troubleshooting of escalated issues
• Analyze performance issues using a myriad of tools, bash, Oracle session monitor, AWS consoles, and server-based log files
• Identify additional application-level monitoring opportunities to prevent and identify future issues
• Utilize monitoring tools to keep them up-to-date and relevant
• Identify areas of improvement in existing processes, from issue reporting to issue handling
• Gain intimate familiarity with BillingPlatform’s applications
• Facilitate root cause identification to interested parties
• Familiarize yourself with the number of technologies in the software stack utilized by BillingPlatform
• Help aggregate and document useful troubleshooting results and information to help expedite downstream development work
• Assist in recruiting, interviewing, and hiring for your team

Qualifications

• 4 years of experience in relevant position
• Familiarity with popular software products such as Linux, Oracle, NGINX, Tomcat, Zabbix, Docker
• Ability to communicate effectively
• Ability to balance and prioritize incoming requests
• Ability to translate complex concepts to more simple explanations
• Great investigative skills, being able to trace problems from symptom to cause
• Desire to expand your knowledge in the IT field

Benefits

• Join one of the fastest-growing companies in the United States
• Receive competitive compensation that includes a robust benefits package—medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and many perks related to health and wellness provided by our medical carriers
• Medical insurance coverage is effective on the first day of employment
• 401(k) match that is 100% immediately vested
• Discretionary and charitable time off program
• Home office setup allowance

The base salary range for this position is $90,000 - $120,000 per year, depending on job-related knowledge, skills, experience, and market location. Salary information is provided per state regulations in CA, CO, NY, and WA.

BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.