Help Desk Specialist

Gwynedd Manufacturing, a growing defense contractor located in North Wales, PA, is a state-of-the-art manufacturing facility dedicated to producing quality products for the U.S. Department of Defense and various U.S. Federal Law Enforcement Agencies. As an innovative company offering a wide array of products, we strive to continuously develop new technology and drive process improvement.

The Help Desk Specialist will be the first point of contact for users seeking technical assistance over the phone or through email. This role involves diagnosing hardware and software issues, providing solutions, and ensuring a seamless operational experience for all staff members.

Responsibilities

• Provide first-level support for incoming queries related to computer systems, software applications, and network connectivity.
• Troubleshoot and resolve technical issues, either by guiding users through solutions or directly resolving problems via remote...

FC Tax and Accounting Inc is looking for an enthusiastic and customer-focused Help Desk Specialist to join our team. In this role, you will be the first point of contact for our employees and clients, providing exceptional technical support and assistance. Your primary responsibility will be to troubleshoot and resolve IT-related issues, ensuring that our operations run smoothly and efficiently. As a Help Desk Specialist, you will be instrumental in maintaining the integrity and availability of our technology systems. You will have the chance to work in a collaborative environment, focusing on both individual and team success while gaining valuable experience in a professional setting. We value communication, professionalism, and a strong commitment to service excellence. If you have a passion for technology and enjoy helping others, we want to hear from you!

Responsibilities

• Serve as the first point of contact for technical support inquiries via phone,...

Lumenal Lighting, LLC is seeking a dedicated and talented Help Desk Specialist to join our dynamic team. In this role, you will be the first point of contact for our clients and internal teams, providing exceptional customer support and technical assistance regarding our lighting solutions and systems. You will play a crucial role in troubleshooting issues, resolving inquiries, and ensuring customer satisfaction in a fast-paced environment. As a Help Desk Specialist, you will have the opportunity to engage with diverse technical challenges and work collaboratively within a supportive team atmosphere. Your expertise will not only aid in resolving immediate issues but will also contribute to the continuous improvement of our customer service processes. You will be required to maintain detailed records of all interactions and solutions provided, helping inform future support strategies. If you have a passion for technology, strong problem-solving abilities, and a customer-centric...

Role Summary:

The IT Help Desk Support Specialist role at TEAM Management Services is not just a job; it’s a chance to be at the heart of a growing, dynamic organization that values its people as much as its operational success. If you are looking for a role where you can lead, influence, and contribute to a company with a powerful mission, TEAM might just be your next home.

In this role, you will champion the facility and IT success of TEAM Management Services’ Center of Excellence (COE) operations, overseeing the IT onboarding of new hires, facility operations, and seamless IT support.  You'll engage in close collaboration with COE leadership, reporting directly to TEAM Management Service’s IT Manager.

What you will do:

• Provide excellent and friendly end-user IT support for local and remote users.
• Utilize your strong troubleshooting abilities to diagnose and resolve technical...

Steer Health is a high-growth startup redefining the health tech industry. We are on a mission to make healthcare more accessible and efficient through innovative technology solutions. Our team is a dynamic and driven group of individuals, passionate about improving healthcare.

Job Summary

We are looking for a Help desk specialist to provide technical support to Clients in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities

• Provide first level contact and convey resolutions to customer issues
• Addressing tickets via Phone and Emails
• Expert with Jira Ticketing Tool
• Properly escalate unresolved queries to the next level of support
• Track,...

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

H2 Performance Consulting (H2) is seeking a Helpdesk Specialist to join our new project supporting the White Sands Missile Range in White Sands, NM. This work will be performed 100% on-client.

The Help Desk Support Specialist responsibilities will include:

• Providing user management support for processing...

We currently have an exciting opportunity available for a Help Desk Specialist to work remotely or hybrid out of our West Chester, PA office, Monday - Friday, 8:00 am - 5:00 pm EST. As a member of the Help Desk Team, the Help Desk Specialist responds to inquiries and requests for assistance with the organization's computer systems and applications and identifies, analyzes, and troubleshoots these issues. The Help Desk Specialist resolves ticket inquiries with the aim of eliminating recurrences and reducing calls to the help desk. We are looking for someone who is motivated to grow in their career, extremely reliable with excellent communication and troubleshooting skills.

Responsibilities

• Providing IT support services to end-users with a focus on helping them achieve positive business results
• Troubleshooting Windows and Office applications and basic end-user networking issues
• Setting up printers, installing and...

·       Provide first-level support to end-users for hardware and software issues via phone, email, or in-person

·       Troubleshoot and resolve technical problems, escalating to senior staff when necessary

·       Document support requests and resolutions in the ticketing system

·       Assist in the setup and configuration of workstations, software installations, and peripheral devices

·       Maintain an updated knowledge base of common issues and solutions

·       Provide exceptional customer service, ensuring user satisfaction with support provided

Requirements

·       Associate degree in Computer Science, Information Technology, or relevant field preferred

·       2+ years of...

Exergy Energy LLC is seeking a motivated and dynamic Help Desk Specialist to join our growing team. As a leader in the sustainable energy sector, we pride ourselves on not only providing innovative energy solutions but also on offering exceptional support to our clients and employees. The Help Desk Specialist will play a critical role in ensuring the smooth operation of our IT systems and services, acting as the first line of defense for technical issues that may arise. In this role, you will be responsible for monitoring, troubleshooting, and resolving software and hardware issues while providing exemplary customer service. You will engage daily with users across various departments, addressing their concerns and facilitating timely solutions. Your ability to communicate effectively and empathetically with both technical and non-technical staff will be essential in creating a positive user experience. Additionally, you will contribute to the maintenance of IT documentation,...

Exergy Energy LLC is seeking a motivated and dynamic Help Desk Specialist to join our growing team. As a leader in the sustainable energy sector, we pride ourselves on not only providing innovative energy solutions but also on offering exceptional support to our clients and employees. The Help Desk Specialist will play a critical role in ensuring the smooth operation of our IT systems and services, acting as the first line of defense for technical issues that may arise. In this role, you will be responsible for monitoring, troubleshooting, and resolving software and hardware issues while providing exemplary customer service. You will engage daily with users across various departments, addressing their concerns and facilitating timely solutions. Your ability to communicate effectively and empathetically with both technical and non-technical staff will be essential in creating a positive user experience. Additionally, you will contribute to the maintenance of IT documentation,...

We are looking for a Help Desk Specialist with exceptional customer service skills to provide technical support to users. If you are a person with ability to absorb and retain information quickly and to present ideas in user-friendly language, then your are the one we are looking for!

Responsibilities

Walk customer through problem-solving process

Follow up with customers to ensure issue has been resolved

Evaluate documented resolutions and analyze trends for ways to prevent future problems.

Build rapport and elicit problem details from help desk customers.

Run reports to determine malfunctions that continue to occur

Provide detailed and accurate technical support reports and documentation

Requirements

High School diploma with 1 year computer related experience

Good understanding of the organization’s goals and objectives.

Exceptional written and oral communication...

Company Overview

Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital Transformation; Cloud Migration; Integration and Modernization; and Risk Management Framework Processes. 

Job Description

Enterprise Horizon Consulting Group is seeking a Mid-Level Computer User Support (Help Desk) Specialist to support a DoD project. This position is contingent upon contract award.

Location

This is a remote position. Occasional travel to attend customer meetings in Kittery, ME or Mechanicsburg, PA may...

Company Overview

Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital Transformation; Cloud Migration; Integration and Modernization; and Risk Management Framework Processes. 

Job Description

Enterprise Horizon Consulting Group is seeking a Mid-Level Computer User Support (Help Desk) Specialist to support a DoD project. This position is contingent upon contract award.

Location

This is an on-site position in Mechanicsburg, PA.

Requirements

• Active Secret...

Company Overview

Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital Transformation; Cloud Migration; Integration and Modernization; and Risk Management Framework Processes. 

Job Description

Enterprise Horizon Consulting Group is seeking a Mid-Level Computer User Support (Help Desk) Specialist to support a DoD project. This position is contingent upon contract award.

Location

This is an on-site position in Kittery, ME.

Requirements

• Active Secret...

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring for a Tier 1 Help Desk Specialist to support our customer at NIWC LANT in NOLA. The selected applicant will work with a team of highly talented individuals supporting RDT&E network connected and standalone laboratories. The selected applicant will work as part of an integrated team including system administrators, network engineers, service desk analysts, and other personnel. The help desk specialist will troubleshoot access issues such as password resets and VPN (Virtual Private Network), as well as troubleshoot issues with Microsoft Office Suite, Windows 7/10, printers and networks.

Requirements

Provide Help Desk support...