Customer Success Manager I

• Remote or hybrid position (in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY)
• Large equity stake + competitive salary + benefits
• 4th CS hire, will work directly with the VP to build the CS function from the ground up
• Full-cycle customer success from onboarding, implementation, support, expansion, and retention
• Series A stage opportunity in proven, de-risked market. Be a big part of company going from $1M>$10M in ARR over the next two years

Requirements

Who We’re Looking For

• You have knowledge, experience and/or interest in working with and for customer marketing/advocacy teams, product marketers, and content marketers
• You are passionate about evangelizing the customer marketing/product marketing space
• You are empathetic and highly driven to make customers successful
• You understand how customer pain...

BrightOrder is seeking a dynamic and experienced  Customer Success Manager  to join our Customer Experience team. The ideal candidate will be passionate about ensuring customer satisfaction and will have a proven track record of leading and managing customer support teams. This role will be the vital link between our clients,  sales and product teams in ensuring customer success. This role requires strong leadership skills, a deep understanding of customer needs in the technology industry, a high level of curiosity,  and a strong desire to grow within our organization. 

Who are we?

BrightOrder has spent the past 25 years developing technologies to help fleets enhance their fleet operations improving efficiency and profitability. The company develops systems, processes and workflows to assist fleet operators in effectively managing and maintaining their assets. 

We are a dynamic and forward thinking company that is...

About Ohalo

Ohalo is a fully remote company founded in 2017 to create order out of data chaos. Our Data X-Ray is a market leading data discovery and classification tool, enabling our clients to keep their data protected using generative AI, natural language processing, and machine learning. We’re also exploring product offerings in the enterprise LLM space.  

You'll be helping to protect the data rights of millions of our clients' customers as the newest member of our talented team. 

To find out more about working at Ohalo and our values, please visit https://www.ohalo.co/about 

Location:  Remote, North America (US East Coast time zone is preferred but not a deal breaker if you are located elsewhere)

Reporting line:  Head of Go to Market team

Travel requirement:  From time to time you will need to travel to customer sites as required by...

The Customer Success Manager is responsible for the execution of Customer Success Management services across multiple Omilia Customers in order to ensure their well-being and successful journey with Omilia. During these Customer engagements, the CSM will be responsible for the collaboration with multiple functional teams within Omilia and any Partners involved, in order to bring the right people or people's knowledge in front of the customer at the right time and become their Trusted Advisor.

As a Customer Success Manager (CSM) at Omilia your goal in summary is to develop and maintain business relationships with our customers focused on achieving progressive business outcomes aligned with their Customer Experience (CX) vision. This work includes providing strategic recommendations, and orchestrations, and ensuring the adoption of the right strategies, products, and services are aligned to their digital journey. Also, you'll work cross-functionally with...

Company Overview:

At Sorting Robotics, we are at the forefront of transforming industrial automation with cutting-edge technology solutions. We're committed to not just delivering innovative products, but also ensuring that our clients achieve the greatest possible success and value through our technologies.

Job Description:

We are seeking a proactive and passionate Customer Success Manager to join our dynamic team. In this role, you will be pivotal in building and maintaining strong relationships with our customers, ensuring they receive outstanding support and achieve maximum value from our products.

Responsibilities:

• Develop customer relationships that promote retention and loyalty, working closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
• Provide detailed onboarding and training to...

WHAT WE DO

We are on a mission to empower the world to invest fearlessly.

Nitrogen is the client engagement platform for wealth management firms. Our platform helps firms grow their assets, increase client satisfaction and protect their business. We believe that people should have access to objective and easy-to-understand information as it relates to investing and their own financial futures. The wealth management firms we partner with do exactly that.

WHAT WE ARE ALL ABOUT

Nitrogen is defined by growth. We are a fast-paced, ever-evolving team that loves being at the forefront of technological innovation in the investing space. The work we do takes creative problem solving and a can-do attitude. Every member of our team is a critical player who takes accountability for their work and stewards it with excellence. As a company, we value each other by creating space for everyone to be heard and well supported. We...

Company Background

• eVisit, headquartered in Mesa, AZ, is a telemedicine software company seeking to revolutionize healthcare delivery by creating physician-first tools that fundamentally simplify healthcare.
• Our HIPAA compliant telemedicine software was built for providers, by medical physicians, to optimize patient flow and boost practice revenue; while providing added convenience and high-quality care to patients, whether at work, home, or on the road.
• eVisit is the fastest growing telemedicine software platform. The company is comprised of a unique team of talented individuals whose experiences are driven from backgrounds in healthcare and software development fields.

Customer Success Project Manager

• As a member of the Customer Success Organization, the Project Manager will be responsible for coordinating internal and client resources to deliver customer-facing projects on time, on...

Aristotle is seeking a Customer Success Manager (CSM) to join an established campaign team supporting our fundraising and compliance software product, Campaign Manager.  The ideal candidate will be a clear communicator who enjoys building strong client relationships with customers from all different backgrounds.  The CSM serves a critical role at Aristotle starting at the point of sale, leading technical demonstrations, helping the client assemble and review data for onboarding, verifying onboarding completion, setting up trainings, and continuing to ensure customers are achieving high-value results.  This role acts as the customer’s trusted advisor providing a voice, support, guidance, and knowledge resource that will facilitate the achievement of their objectives using Aristotle’s products and services.  CSM will play a fundamental part in sales, onboarding, support and creating long-term, trusting relationships with our customers. 

Pluses for...

What you will love about Sidetrade and why you should be working here:

Are you interested in joining a fast-growing international company that is a leader in its market? Are you ready to tackle stimulating challenges targeting large enterprises? Passionate about Technology and Global Organizations?

Come and join us! Sidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. https://go.sidetrade.com/GartnerMagicQuadrant22.html .

You will become a part of a dynamic and collaborative environment, with a customer-focused culture of innovation. You will take an agile approach to high-potential sales in the business field. The role of Enterprise Account Manager at Sidetrade offers an ideal career path for individuals seeking high earning potential and professional growth.

About Sidetrade and its amazing Customer Success team

Sidetrade is a fast-growing international software company that...

Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.

At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.

As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, drive adoption, and expand the use of Steer Health products at customer sites. You will work closely with our sales team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers.

Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into Steer Health advocates and repeat...

Hey, we're Sparta Commodities!   

We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We’ve already gained significant market traction and are financially backed by Venture Investors.   

We are seeking a passionate and dynamic Customer Success Manager to join our team, with a hybrid work arrangement based in Houston. You will work collaboratively with the sales team and wider business to drive client success, retention, and growth for a designated portfolio of clients that includes leading hedge funds, retailers, oil majors, refiners, vessel owners, and trading companies.  

Duties: 

• Drive the customer success outcomes of product adoption, customer satisfaction, and overall account health scores. 
• Manage the full customer success lifecycle, including...

Feefo helps both consumers and businesses make the right decisions.  

Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.  

We’re a team of technology specialists, industry experts, and multi-lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo’s bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn....

Are you passionate about providing exceptional service and building strong customer relationships? If so, Echo Lake Country Club is looking for an engaging Customer Success Manager to join our team.

At Echo Lake Country Club, we take pride in providing our members with an unforgettable experience. As a Customer Success Manager, your primary responsibility will be to ensure our members are fully satisfied with their membership and to help them make the most of our offerings.

You will serve as the main point of contact for our members, building and maintaining strong relationships with them. You will proactively reach out to understand their needs, provide personalized support, and offer guidance on how to best utilize our club amenities and services.

We are looking for a motivated and personable individual who is committed to delivering top-notch customer service. You should be a great listener and communicator, capable of understanding and addressing our members'...

Join a Growing Technology Team and an Awesome Customer Community!

Do you...

• Love leading a team dynamic technical customer support professionals?
• Feel a sense of pride when your customers are successful using your software?
• Enjoy simplifying complex concepts?
• Love being hands-on with software, even if you're not programming it?
• Excel at planning your day, tracking your work, and delivering on your promises?

If you are motivated by managing a diverse team, delighting customers and being a leader of a dedicated team, we want to talk to you!

About the Role

We are a fast-growing technology firm based in Arlington, VA, and we are on the hunt for a driven Manager for our Customer Success Team. In this role, you will manage a team of technical support professionals, ensuring unparalleled support for our product users. You’ll not only master LearningBuilder, but you’ll foster collaboration across...

Kobiton empowers enterprises to accelerate mobile app delivery through manual, automated, and no-code testing on real devices. Kobiton’s AI-augmented mobile testing platform uniquely delivers one-hour continuous testing. Founded in 2016, Kobiton is venture-backed and headquartered in Atlanta. 

At Kobiton, we care a lot about experience - the experience we provide our enterprise customers, the experience our platform enables them to provide their users, and especially the experience we provide our internal customers - our employees. As we empower enterprises to deliver a better mobile experience, we strive to empower our employees by delivering a better work experience. 

We do this by committing to transparency (no, really) and a culture of collaboration, curiosity, and action in which we strive to work well together on things that actually matter. We also offer benefits that actually matter, including company-paid employee health benefits, self-managed...

About Us

SPOTIO is a privately held SaaS company based in Dallas, Texas and leading field sales engagement platform. Thousands of sales professionals worldwide rely on SPOTIO to help them increase activity, grow their pipeline, and crush sales goals. We are ranked  #1 on G2 reviews and we've been named one of Dallas-Fort Worth's Best Places to Work by the Dallas Business Journal in 2023 and four times overall.

Position Details

The primary purpose of the Customer Success Manager role at SPOTIO is to ensure customers are achieving their desired outcomes and helping them derive value from the platform. The Customer Success Manager's responsibilities include understanding customer pain points, providing them with the appropriate solutions, assisting with technical support and training, and guiding them in maximizing the software's utilization based on the customer's business needs. By focusing on customer satisfaction and...

We are seeking a Customer Success Manager for Enterprise to join our remote team. As a Customer Success Manager for Enterprise, you will be responsible for ensuring the success and satisfaction of our enterprise customers. You will serve as the main point of contact for our enterprise clients, understanding their infrastructure, business needs, and goals. Your role will involve building and maintaining strong relationships with customers, providing technical guidance and support, and identifying upsell opportunities. You will work closely with various internal teams, including sales, marketing, and product management, to ensure the best customer experience and maximize customer outcomes.

Cloudlinux is a leading provider of Linux infrastructure and security products, focused on delivering high-quality solutions that help organizations increase operational efficiency. As a remote-first company, we value collaboration, innovation, and employee well-being. Join us and be part of...

We are looking for a proactive and dedicated Customer Success Manager to join the Redefining Strength team! In this role, your focus is creating the best client experience possible bridging the gap between our sales, support and coaching teams. Your primary goal will be to enhance our customer satisfaction and loyalty, leading to increased retention and revenue growth.

As a Customer Success Manager you will work directly with clients to help solve their problems and ensure their satisfaction while they are going through a program with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

You will be in charge of resolving conflict in a way that is beneficial to both the company and the client.

Responsibilities:

• Handle all aspects of customer onboarding, including documentation and process enhancements, to ensure a smooth start to their...

CallMiner is searching for a skilled Customer Success Manager to join our success team.

Customer Success Managers are driven by the pursuit of business value for their customers. They

are responsible for ensuring speed to value and expertly coaching their customers through the

Conversation Intelligence maturity curve. They’re accountable to balance & prioritize the

tactical & strategic customer needs to ensure healthy GRR & Net$Ret forecasts & results.

Primary Responsibilities

• Manage the customer experience from sales handoff through post-sales onboarding & adoption for assigned customers.
• Responsible to retain & grow a book of business more than $2.0Mil.
• Know your customer. Learn each customer's business processes and KPIs to determine how conversation analytics can be used to improve them.
• Collaborate and assist customer program team to identify, plan and...

Prime Roots is on the lookout for a Customer Success Manager who is deeply passionate about driving change in the plant-based food industry. This individual will play a pivotal role in advancing in-store excellence and consumer engagement through creative merchandising, comprehensive data analysis, and innovative promotional strategies. The position is crucial for shaping the consumer journey, enhancing brand visibility, and ensuring the success of our products in retail environments.

Key Responsibilities:

• Strategic In-Store Execution: Craft and implement merchandising strategies to elevate the customer experience and amplify brand presence. Organize and lead consumer and store events to stimulate engagement and promote product discovery.
• Promotional Management: Develop and oversee promotional campaigns to boost brand awareness and sales. Ensure that promotions are well-coordinated, timely,...

ARETUM, a fast-growing SaaS company that provides innovative solutions in the field of customer success, is looking for a passionate and experienced Software Development Customer Success Manager to join our team. As a customer success Manager at ARETUM, you will be responsible for driving customer success by understanding customer needs, analyzing data, and providing insights and recommendations to optimize their experience with our products and services.

ARETUM is dedicated to helping businesses achieve their goals through effective customer success strategies. Our solutions empower organizations to enhance customer satisfaction, increase retention rates, and drive business growth. Join us in revolutionizing the way companies engage and delight their customers.

Responsibilities:

• Act as a strong IT business analyst for large, complex projects with high value to the organization.
• Works with cross-functional, self-managed development teams...

Cloud cost management is one of the biggest challenges organizations face today. As cloud adoption continues to accelerate, so do the complexities and costs associated with it — and macroeconomic conditions only increase pressure to prove cloud efficiency. That’s why we built CloudZero: a SaaS platform at the intersection of next-generation cloud cost management and FinOps. CloudZero ingests billing and usage data from all cloud, SaaS, and PaaS providers, organizes it in real time according to our customers’ business structures, lets customers view it at any level of time or resource granularity, and ultimately empowers them to make more informed business decisions.

Since our founding in 2016, our mission has been to make efficient innovation a reality for every cloud-driven organization. At CloudZero, we believe every engineering decision is a buying decision, yet the cost conversation often bypasses the engineers who drive those determinations. To solve this, we’ve built a...

About Radar

Radar is location infrastructure for every product and service. Companies like Panera, T-Mobile, and Zillow use Radar's geofencing SDKs and maps APIs to power location-based experiences across hundreds of millions of devices worldwide.

Founded in 2016, Radar is headquartered in New York, NY. Radar has raised $85.5M from leading venture capital firms including Accel and Insight Partners.

About the role

Radar is looking for a Customer Success Manager to support our large and growing segment of small and mid-size (SMB) customers. You’ll serve as a trusted partner, helping customers effectively leverage our location-based products and solutions to drive impact and transform their businesses. 

As the first Customer Success Manager focused solely on our SMB segment, you’ll get the chance to shape a brand new CS function and have lots of autonomy and impact. You will report into our Vice President of Customer...

Who Are We?

Full Circle Insights is proud to build careers by bringing amazing people (like you) together.

The Full Circle Insights team is made up of former Salesforce executives, marketing experts, product managers, and automation specialists who understand how valuable data is – and how frustrating it can be to get. Our powerful, native-to-Salesforce solution empowers companies to easily create attribution models, measure sales and marketing funnels, and align company-wide.

Our Core Values

Our Core Values: 

• Be Transparent
• Transparency is a way of life. To truly Be Transparent you must be candid and honest with everyone to gain trust and build relationships.
• Build Bridges, 
• Building Bridges connects people. It creates trust, builds relationships, and generates growth opportunities both professionally and personally.
• Do It Now
• Do It Now honors the importance of...

About Us

PatientIQ is a fast-growing health tech company empowering healthcare providers, industry, researchers, and others to collaborate on the mission to improve patient outcomes. PatientIQ is headquartered in Chicago and backed by top-tier west coast venture capital, major hospital investors, and others.

ABOUT THE ROLE

PatientIQ is seeking a Customer Success Manager to support and grow our customer base of specialty physician practices and independent physicians utilizing the PatientIQ ClinicalPro platform. As a Small Medium Business (SMB) Customer Success Manager, you will be responsible for developing and maintaining relationships with our SMB (Tier 2 & 3) accounts. You will work closely with the sales, product, and support teams to ensure the successful adoption, retention, and potential expansion of PatientIQ.

ROLE RESPONSIBILITIES

• Client Onboarding: Ensuring a smooth transition occurs from...

Keeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area!

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!

About Keeper Security

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform...

NB: This is a East Coast Based Role - so the candidate should be based in the EST timezone, or willing to work flexibly in that timezone.

80%. That’s how many workers don’t have an office or desk. We interact with them every day: on the bus, in supermarkets, in the hospital. But when it comes to workplace technology, their needs have been largely ignored. Until now.

Blink is the world’s first workplace tool designed for frontline employees. Our award-winning platform transforms the working lives of society's most relied-on members.

💻 What will you be doing?

Working with our Customer Success team across the UK, USA and Australia, you'll help us to take our customer-focused ethos to the next level. We’re building a world-class Customer Success function to nurture our customers, ensuring they are getting the most out of Blink. Your responsibilities will include:

• Understanding the business goals...

Crayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The successful candidate will play a key role in building and enhancing customer relationships, ensuring customer satisfaction, and driving customer adoption and overall customer value.

Requirements

• You’ll be responsible for enabling and managing customer accounts. You will build strong relationships, drive deep product adoption, and continuously guide customers toward successfully achieving their goals
• You’ll proactively engage with customers in order to understand changes and updates to their needs, goals, and challenges and help them drive organizational impact with their Compete program
• Through your work, you’ll grow adoption of Crayon across...

About us

Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.

Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 60 countries around the world supported by our offices in London, Dubai, Singapore, Romania and North America. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.

Winnow Vision, our new artificial intelligence-based...

Hybrid role based in Atlanta, Georgia

Role Overview 🚀

At Uncapped, we help ambitious founders realise their dreams. If you are looking for your next role in Sales/Customer Success, come join a high-performing team working with the Founders and decision-makers of high-growth companies in the US. We are transforming the way digital companies can grow their revenue, and Customer Success Managers are crucial to the client relationship. Our solutions delight our customers; our compensation plans are competitive; and our approach to your training, mentoring, and development is hands-on and designed for your success.

We are on a path to becoming a significant company with global influence, and you will be working at the intersection of technology companies and venture capital investment. This role offers an opportunity to join a company and materially contribute directly to its growth.

About Uncapped...