Enterprise Customer Success Manager

Kobiton empowers enterprises to accelerate mobile app delivery through manual, automated, and no-code testing on real devices. Kobiton’s AI-augmented mobile testing platform uniquely delivers one-hour continuous testing. Founded in 2016, Kobiton is venture-backed and headquartered in Atlanta. 

At Kobiton, we care a lot about experience - the experience we provide our enterprise customers, the experience our platform enables them to provide their users, and especially the experience we provide our internal customers - our employees. As we empower enterprises to deliver a better mobile experience, we strive to empower our employees by delivering a better work experience. 

We do this by committing to transparency (no, really) and a culture of collaboration, curiosity, and action in which we strive to work well together on things that actually matter. We also offer benefits that actually matter, including company-paid employee health benefits, self-managed (otherwise known as unlimited PTO), and an annual stipend for employee development through our Growbition program. 

Kobiton ranked the 18th Fastest-Growing Company in North America on the 2022 Deloitte Technology Fast 500™ and one of Georgia’s Top 40 Technology Companies in 2022 and 2023. As one of Atlanta’s “Best & Brightest” we’re searching for the best and brightest to join our team and help us continue to deliver the best experiences - internally and externally.

What You’ll Do:

As a Kobiton Enterprise Customer Success Manager, you will join a powerful team of go-to-market strategists and self-starters on an incredible journey. Working with our IMUP (Installs, Migrations, Upgrades, and POVs) team, you are the driving force behind our Enterprise customer's success with Kobiton, focusing on long-term adoption, usage, satisfaction, and retention. You will need to have an established track record of maintaining relationships with enterprise customers and a passion for serving as their voice, going deep into their technical and business challenges, and delivering internal feedback on how we can better serve them to maximize customer value and retention.

Responsibilities:

• Build and cultivate consultative customer relationships with key stakeholders and implementation teams to ensure strong product usage and adoption of new product capabilities by customers
• Develop customer relationships that promote retention and loyalty
• Based on your deep knowledge of the customer’s business and technical needs, develop joint success plans focused on achieving their goals and solving their testing challenges with the Kobiton platform
• Collaborate with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions.
• Track and monitor all customer issues and requests through resolution, ensuring customers are updated regularly
• Strive to become a subject matter expert on Kobiton products.

Requirements

• 5+ years of Customer Success or Account Management experience, with 2 years of experience working with enterprise customers
• Ability to thrive in nimble, fast-paced, startup environments
• Ability to understand, demonstrate, and apply a technical QA product to enterprise mobile app delivery scenarios
• Business acumen and ability to communicate cross-functionally
• Understanding of the software development lifecycle, including QA concepts, agile concepts, DevOps and CI/CD concepts
• Accountability and ability to openly receive feedback from team members and leadership
• Excellent written and spoken communication skills
• CRM Experience, preferably Salesforce
• Located in the Atlanta Metro Area

Benefits

• Join a team that is impacting the ever-changing and growing mobile industry
• Work with an extraordinary and diverse global workforce
• Collaborate at a great office located in the 1776 building between Buckhead and Midtown
• Continue to grow by participating in company-sponsored training and development opportunities through our Growbiton program
• Enjoy Self-Managed (sometimes referred to as unlimited) Paid Time Off (PTO)
• Take advantage of our 100% company-paid Medical, Dental, & Vision insurance for you and 80% coverage for your family
• Receive monthly mobile phone and Wi-Fi reimbursement
• Contribute to a 401(k) retirement plan
• Any employee expecting can take part in our Paid Parental Leave Program
• Access coffee at Bellwood Coffee Shop and fitness center in the 1776 office for FREE
• Enjoy concerts and Hawks games at the State Farm Arena with our company Social Club tickets
• Take advantage of learning more about Kobiton and your awesome team member through our quarterly in-person and virtual employee events from All Hands Meetings, Team Outing, and Happy Hours

Kobiton is proud to be an equal opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.