Cafe Team Lead

Hourly/Full-time/On-site

Reports to: Cafe Manager

Overview:

The Cafe Team Lead is responsible for supporting the Cafe Manager in supervising daily cafe operations, maintaining service quality, and ensuring a positive customer experience. This role requires excellent customer service and teamwork skills to create a welcoming, high-energy environment for all customers at Wantable Cafe.

Key Responsibilities:

• Customer Experience: Provide excellent service to all guests, ensuring a warm, welcoming environment. Resolve customer issues and inquiries in a friendly and professional manner.
• Team Support: Assist in training new team members and guide them on service standards, operational procedures, and health/safety protocols.
• Operations Support: Help with inventory tracking, ordering, and organization to ensure the cafe is well-stocked and efficient.
• Health & Safety: Uphold all health, safety, and hygiene standards, monitoring compliance and supporting safe food handling practices.
• Financial Contribution: Support the Cafe Manager in achieving revenue goals through efficient service, waste control, and customer retention strategies.

Requirements

• High school diploma or equivalent; additional coursework in hospitality a plus.

• 1+ years of experience in a cafe or customer service setting

• Strong leadership, communication, and organizational skills.
• Customer-service orientation with a focus on quality.
• Must have availability between the hours of 7AM to 10PM, Sunday through Saturday.
• Ability to work evenings and weekends.
• Willingness to obtain and/or maintain ServSafe certification.
• Willingness to obtain and/or maintain a City of Milwaukee bartender’s license.
• Physical Demands:
• Occasionally required to move furniture, stand for long periods, and be onsite during events.
• Must be able to lift and/or move up to 40 pounds and occasionally lift and/or move up to 75 pounds.

Company Overview:

Wantable Cafe is a spacious co-working space that has become a hub for local entrepreneurs, students, freelancers, and other businesses to get work done, have meetings, drown out distractions, and more! In our Cafe, our customers "Do Incredible Things."

The Cafe is located within the headquarters of Wantable. Wantable, Inc. is a dynamic and innovative Ecommerce brand and personal styling company with offices in Milwaukee, WI, and Vernon, CA.  We curate personalized fashion experiences, offering everything from clothing and accessories to innovative house brands like 78&SUNNY, HERIZON, and Interval Active. 

Benefits

Why Wantable?

• Be part of a dynamic, fast-growing company that has innovation and creativity embedded in its DNA.
• A chance to shape our customers’ journey and leave a lasting impact on their self-confidence, one order at a time.
• Join a collaborative environment where your ideas matter, your efforts are rewarded and you can see results in real time.

Wantable team members enjoy free food, coffee, and drinks in our HQ's beautiful Wantable Cafe. We have a laid-back, casual environment in a state-of-the-art HQ in Walkers Point.

We offer flexible schedules, paid parental leave (mothers AND fathers), and a private room for nursing mothers.

Even more exciting: paid vacation and seven paid holidays per year, plus a 50% discount on all merchandise. You’ll be eligible for the discount on your first day.

Important, but maybe less thrilling: we have ample parking, we offer medical (traditional and high deductible), dental, and vision insurance, as well as a 401K (both pre-tax and Roth options).