Cafe Team Lead

Hourly/Full-time/On-site

Reports to: Cafe Manager

Overview:

The Cafe Team Lead is responsible for supporting the Cafe Manager in supervising daily cafe operations, maintaining service quality, and ensuring a positive customer experience. This role requires excellent customer service and teamwork skills to create a welcoming, high-energy environment for all customers at Wantable Cafe.

Key Responsibilities:

• Customer Experience: Provide excellent service to all guests, ensuring a warm, welcoming environment. Resolve customer issues and inquiries in a friendly and professional manner.
• Team Support: Assist in training new team members and guide them on service standards, operational procedures, and health/safety protocols.
• Operations Support: Help with inventory tracking, ordering, and organization to ensure the cafe is well-stocked and...