Customer Support Specialist

ONEIL LANGAN ARCHITECTS is currently seeking a dedicated Customer Support Specialist to join our team and provide exceptional service to our clients and partners. In this role, you will be the first point of contact for clients and will be responsible for addressing their inquiries, resolving issues, and ensuring a seamless experience with our architectural services. The ideal candidate will possess strong communication and problem-solving skills and have a passion for delivering high-quality customer service. You will work closely with various teams within the firm to ensure that client needs are met and that projects run smoothly. This is a fantastic opportunity for someone who enjoys engaging with people, is organized, and has a keen attention to detail. If you thrive in a dynamic environment and are excited about contributing to a firm that values client relationships, we encourage you to apply.

Responsibilities

• Respond to client inquiries via phone, email, or chat in a timely and professional manner.
• Assist clients in understanding our architectural services and procedures.
• Resolve client issues and complaints, coordinating with relevant departments to find effective solutions.
• Maintain accurate records of client interactions and feedback in our CRM system.
• Collaborate with project teams to ensure client expectations are met throughout the project lifecycle.
• Provide clients with updates and follow-ups on project status as needed.
• Identify trends in client feedback and work to improve customer support processes.

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field preferred.
• 1-2 years of experience in customer support or client relations, preferably in a professional services environment.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficient in using CRM software and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively.
• Team player with a positive attitude and willingness to learn.