Customer Service Representative / Dispatcher
Southern Air AC, Heating & Plumbing
Baton Rouge, louisiana
Job Details
Full-time
Full Job Description
Overview
Looking to TRADE UP to a better opportunity? Southern Air of Baton Rouge is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.
What you will do:
- Manage incoming calls from customers
- Schedule and manage customer estimates
- Identify and assess customers’ needs to achieve full satisfaction of work provided
- Manage customer and technician schedules
- Renew and manage maintenance agreements
- Build relationships with customers and provide top-level service and support
- Maintain accurate and detailed records of customer needs, requests, and tasks performed
- Appropriately handle and de-escalate customer complaints and concerns
Requirements
Who you are:
- 1-2 years of call center or customer support experience preferred
- Valid driver’s license with clean motor vehicle record
- Experience with MS Office products preferred
- Experience with Service Titan preferred
Benefits
Who we are:
We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).
We are an Equal Employment Opportunity Employer
Benefits:
- Matching 401(k)
- Health Insurance
- Dental and Vision Insurance
- Life and Disability Insurance
- Paid Time Off
- Ongoing Training and Development