Full-time
Customer Service Representative / Dispatcher
Southern Air AC, Heating & Plumbing
Baton Rouge, louisiana
Overview
Looking to TRADE UP to a better opportunity? Southern Air of Baton Rouge is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.
What you will do:
- Manage incoming calls from customers
- Schedule and manage customer estimates
- Identify and assess customers’ needs to achieve full satisfaction of work provided
- Manage customer and technician schedules
- Renew and manage maintenance agreements
- Build relationships with customers and provide top-level service and support
- Maintain accurate and detailed records of customer needs, requests, and tasks performed
- Appropriately handle and de-escalate customer...