Technical Support Specialist I

About Us:

In the last few years OMTech Laser has grown tremendously in the Laser engraving and cutting space. We are leading the markets with our strong brand and recognition by the Laser Engraving Community. We serve the biggest user community here in the USA. Here at OMTech Laser, we have a dynamic and passionate team that thrives on being proud of our products (Laser/ CNC/ Fiber Cutting machines).

A successful candidate will have an interest in machinery (especially laser), have understanding of basic machine functions, willingness to learn and develop knowledge for our products, posses technical ability, excellent organizational skills, great communication skills, and have grit and determination to achieve results in a fast-paced environment.

Job Description:

The Engraving Machine Operator/ Technical Support is responsible for providing excellent customer service for all customers by utilizing in-depth knowledge of...

The technical support team assists external and internal customers by monitoring, investigating and troubleshooting technical issues and incidents. They support our customers throughout the entire customer lifecycle, including provisioning, onboarding and maintenance. The team contributes towards improvements of our products, systems and processes to enhance customer experience. They are the subject matter experts on our entire range of messaging products, providing frontline support over email, phone and chat.

What do you do in the role?

• Be the first point-of-contact for internal and external customers for all technical inquiries
• Take phone calls and emails from customers about their technical needs
• Action requests in a timely manner
• Troubleshoot technical issues through to resolution, advancing to level 3 support where needed
• Be knowledgeable and hands-on with a wide variety of internal API’s and their core capabilities
...

Who We Are

EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management, leveraged through our intuitive Control Center 8 dashboard which integrates with leading project management software.  EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world’s first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.

We are seeking an analytical and inquisitive...