Customer Success Manager

Submarine House, a leading provider of submarine sandwiches, is seeking a dedicated and experienced Customer Success Manager to join our team. As a Customer Success Manager at Submarine House, you will be responsible for ensuring the satisfaction and success of our valued customers.

In this role, you will serve as the main point of contact for our customers, building strong relationships and addressing any concerns or issues they may have. You will work closely with various internal teams, such as sales, marketing, and product, to ensure that our customers' needs are met and that they derive maximum value from our products and services.

Responsibilities

• Build and maintain strong relationships with customers
• Ensure customer satisfaction and success throughout their journey with our company
• Respond to customer inquiries and provide timely and accurate solutions
• Collaborate with sales and marketing teams to identify growth...

FlowX is a leading provider of AI-powered application modernization solutions, dedicated to expediting the digital transformation journey for global financial institutions. Through its innovative solutions, clients realize swift ROI, substantial cost savings, and unlock new revenue opportunities. Recently, FlowX secured the largest Series A funding round for enterprise software over the past two years.

Mission

FlowX.ai is seeking a Customer Success Manager to to own client relationships and drive long-term partnerships with our customers c-suite.

As a Customer Success Manager, your goal is to be a strategic consultant for our enterprise clients, particularly in the financial services sector, and help them leverage FlowX.ai to successfully build modern digital platforms swiftly and efficiently, and accelerate modernization of their systems and infrastructure. You are responsible for driving account strategy, leading revenue generation through both...

Hello, Client Success Managers!

My name is Alex and I am the VP of Growth at Tadpull - Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.

We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our...

80%. That’s how many workers don’t have an office or desk. We interact with them every day: on the bus, in supermarkets, in the hospital. But when it comes to workplace technology, their needs have been largely ignored. Until now.

Blink is the world’s first workplace tool designed for frontline employees. Our award-winning platform transforms the working lives of society's most relied-on members.

💻 What will you be doing?

Working with our Customer Success team across the UK and USA , you'll help us to take our customer-focused ethos to the next level. We’re building a world-class Customer Success function to nurture our customers, ensuring they are getting the most out of Blink. Your responsibilities will include:

• Understanding the business goals of our customers and maintaining expertise on industry trends/practices
• Making strategic and practical recommendations to maximise the value, adoption and satisfaction...

As a Accounting Success Manager at Docyt, you’ll lead the customer relationship, delivering maximum value to our existing customers and newcomers alike. You’ll partner with our customer stakeholders, ensuring that we understand their business needs and objectives, thus driving success utilizing Docyt products. 

We’re looking for people-oriented professionals who are excited to grow in a cross-functional role and are comfortable making calls to senior-level executives and synthesizing data to show customers an analytical solution to their pain points.

Location: San Jose, CA or Tucson, AZ (preference given to local candidates, remote candidates considered)

Responsibilities

• Develop and execute customized onboarding plans that align with clients’ financial management goals and operational needs.
• Lead the setup and configuration of Docyt software, including the integration with existing financial systems, ensuring data...

Join HSI as a Customer Success Manager I and Shape the Future of Workplace Safety!

About Us: HSI is a leading provider of innovative training, safety management, and compliance solutions. We empower businesses to create safer workplaces, develop their workforce, and meet regulatory requirements through cutting-edge technology and content.

The Role: Customer Success Manager I

As a CSM I, you'll be the bridge between our clients and our life-saving solutions. You'll build strong relationships with key accounts, ensuring they maximize the value of our products and achieve their safety and compliance goals.

Location: Remote

Key Responsibilities:

• Develop and execute strategic success plans for assigned enterprise accounts
• Proactively identify opportunities for account growth and product adoption
• Collaborate with cross-functional teams to resolve...

About Allego:

Allego is a rapidly growing SaaS technology company in the metro Boston area with a modern approach to learning and enablement for today's distributed teams. Our technology ensures that sales teams have the skills and latest knowledge to make the most of every selling situation. With nearly 500,000 users relying on Allego’s platform to access learning, the best sales content, and peer collaboration at the moment of need, we’ve experienced triple digit growth every year. Not only are we growing quickly, but The Boston Business Journal, The Boston Globe and Inc. Magazine have all named us as a top place to work.

About the Role:

As an Associate Customer Success Manager, you will be responsible for supporting Allego's customers, ensuring their success and satisfaction with the Allego platform. You will work closely with the Customer Success Managers to help drive adoption, provide training and support, and troubleshoot...

As Customer Success Manager at ESGI, you will build strong relationships with existing clients to ensure activation, enhanced product usage, and work with sales when identifying opportunities for upselling. You will provide hands-on support to our largest customers, in collaboration with customer service, to drive the renewal and expansion of existing accounts. Your contributions will drive customer satisfaction and retention of school-wide and district usage of ESGI. 

 In this role you will get to: 

• Enhance customer retention and satisfaction rates by ensuring effective onboarding and ongoing support for our customers.  
• Collaborate with the Growth team to identify and capitalize on opportunities for revenue growth through upselling and expanding customer accounts.
• Maintain high levels of customer satisfaction and retention through proactive support and collaboration.  
...

We have a world class agile market research platform. We help brands rewire their traditional ad & innovation development processes with insights early, often & connected to create a learning loop. The result? They get smarter over time. Insights teams have more impact. Brands launch better ads & products.

We were founded in 2012 with the dream of creating end-to-end automated research. Fast forward 10 years and we have 1,000+ happy customers, 100,000+ ideas tested and we operate in 50+ research markets. And we’re entering the next phase of our growth journey!

So how do we do it? 

Our platform provides access to actionable, quick and smart insights to amplify creative effectiveness and shape winning innovation, empowering creators with the agility and the data they need to make better decisions about the ads and innovation they take to market. 

Through working with some of the biggest brands in the world, we’ve built...

We are seeking a dynamic and experienced Client Success Manager (CSM) to join our team. The CSM is a key role in our organization, responsible for maintaining and expanding relationships with our clients in the manufacturing industry. The CSM will leverage their strong communication skills, strategic thinking, and technical proficiency to understand and meet client needs. They will manage multiple accounts, identify growth opportunities, and ensure excellent customer service. Their deep understanding of the manufacturing industry and our capabilities will enable them to provide tailored solutions and drive business growth. This role requires a unique blend of skills and experiences, including industry experience, problem-solving abilities, and a passion for customer service. The CSM is not just an account manager, but a visionary advocate for the client within our organization.

Requirements

• Educational Background: A bachelor’s degree in business,...

Aspire Software is looking to hire a Junior Customer Success Manager to join our team!

Aspire Software develops software solutions for global enterprises with complex engineering assets and regulated processes, enabling them to seamlessly plan, manage, and control their operations whilst ensuring regulatory compliance.  Our global customer base includes Fortune 500 companies in the Oil/Gas, Chemical Process, Food/Beverage/Pharmaceuticals, Nuclear, Energy, and Manufacturing sectors.

The Customer Success Manager plays a critical role in our organization. The successful candidate will be ambitious with a passion for creating long-term relationships with customers and ensuring those customers derive the most amount of value from our solutions.

Here is a little window into our company: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies,...

As the Digital CSM you’ll be involved in all aspects of managing the long-tail, scaled, digital customer base.

• Assist in the design and deployment of onboarding new customers onto our digital platform, guiding them through the setup process and ensuring a smooth transition.
• Identify & develop customer archetypes based on business objectives, challenges, and KPIs.
• Develop and execute tailored journeys/plans for customer segments-  outlining clear objectives, milestones, and success criteria
• Monitor customer usage and engagement metrics, identifying opportunities for optimization and improvement against those success criteria
• Provide ongoing training, support, and guidance to customers, empowering them to maximize the value of ActivTrak
• Proactively identify risks and potential issues, implementing mitigation strategies to ensure customer satisfaction and retention.
• Act as a voice of the scaled/VSB...

Job Summary

We are nothing without our customers. Buxton recently created a Customer Success organization to enhance our focus on helping our customers understand and get more value from our solutions. This focus is vital to the success and growth of Buxton.

The Customer Success team plays a pivotal role in driving customer satisfaction and ensuring maximum return on investment from Buxton solutions. Each Customer Success Manager (CSM) is responsible for overseeing a portfolio of 30-40 customers, ranging from high to medium spend. The CSM ensures smooth implementation, training, and ongoing support, acting as a trusted liaison between customers and Buxton's internal teams. This foundation is crucial to partnering with Strategic Account Executives to shape overall customer strategy and pursue upsell opportunities.

Where you’ll work

This is a hybrid role with in-office requirements. Our office is located in Fort Worth, TX and...

Are you passionate about ensuring customer success and building strong relationships? Join the Commercial Vehicle Safety Alliance (CVSA) as a Customer Success Manager and contribute to our mission of improving commercial motor vehicle safety. As a nonprofit organization dedicated to this cause, CVSA values the importance of customer satisfaction and ongoing support. In this role, you will act as a trusted advocate for our customers, ensuring their success and driving the adoption and utilization of our products and services.

As a Customer Success Manager at CVSA, you will engage with our customers to understand their goals, requirements, and challenges. You will provide guidance and support throughout the entire customer journey, starting from onboarding and implementation, to training and ongoing support. Your role will also involve proactively identifying opportunities for value-added services and cross-selling to drive customer growth and retention.

We believe that...

We are Rokt, a hyper-growth ecommerce leader. We enable companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce network powers billions of transactions. In December 2022, Rokt’s valuation increased to $2.4 billion USD, allowing us to expand rapidly across 15 countries. 

At Rokt, we practice transparency in career paths and compensation. 

At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Customer Success Manager

Compensation: $125,000-170,000 salary, employee equity plan grant & world class benefits.

The strategic account...

About ITRS

Recognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of role

Customer Success is a newly formed department in ITRS with the goal to build value faster and to increase the sustainable profitability for both our customers and ITRS. 

We are looking for someone with the experience in B2B Customer success who can help scale up the department across multiple products and drive product adoption, identifying...

About ITRS

Recognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of role

Customer Success is a newly formed department in ITRS with the goal to build value faster and to increase the sustainable profitability for both our customers and ITRS. 

We are looking for someone with the experience in B2B Customer success who can help scale up the department across multiple products and drive product adoption, identifying...

As a Customer Success Manager, you’ll become an integral part of our mission to make customer experiences wildly successful and positive. DemandTec has been a pioneering leader in retail pricing and commerce solutions since the early days of price optimization. Today, DemandTec offers a complete end-to-end pricing platform that uses cutting-edge data science to empower retailers to optimize pricing, promotions, and markdown strategies. Unlike other solutions, we uniquely enable seamless collaboration between retailers and suppliers around the world, streamlining promotional activities for maximum efficiency. In this role, you’ll help pricing, merchandising, marketing and IT teams unlock their full potential.

DemandTec is a strategic business unit of Acoustic, along with Acoustic Connect, Manage email, SMS/MMS, mobile push, and WhatsApp with ease at any scale, understand customer intent, and personalize the customer journey, and TeaLeaf by Acoustic, a leader in...

We are looking for a Customer Success Manager to join our growing Customer Success team and provide our clients with a seamless experience from onboarding through to launch and beyond, driving client satisfaction, continued growth and expansion opportunities. You will be working closely with other members of the Customer Success team to support your book of business and work cross functionally with other teams like Sales and Marketing to support product adoption. As a Customer Success Manager, you are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, expansion opportunities for Sales & Partnerships, and visibility into use cases and customer health for the organization. 

What You’ll Do:

• Manage a portfolio of new and existing accounts acting as the main POC for client engagement  
• Consult to understand both client challenges and needs, developing...

1871 - http://www.1871.com/

LOCATION

222 W. Merchandise Mart Plaza, Suite 1212, Chicago, IL

ABOUT 1871

The story of the Great Chicago Fire of 1871 isn’t really about the fire. It’s about what happened next: A remarkable moment when the most brilliant engineers, architects, and inventors came together to build a new city. Their innovations – born of passion and practical ingenuity – shaped not just Chicago but the modern world. What started 150+ years ago continues to this day.

1871, a global non-profit innovation hub, exists to inspire, equip, and support founders, growth scalers, and innovators in building great businesses from all backgrounds. We deliver unfair advantages at scale. We are the only organization in the world that we know of that supports the full maturity curve of a business - idea to Fortune 50. The team supports ~450 early stage companies, 200+ growth stage members,...

Resuma is looking for a dedicated and customer-oriented Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the satisfaction and success of our customers by building and maintaining strong relationships, providing training and support, and acting as a trusted advisor. If you are passionate about customer satisfaction and have excellent communication skills, we would love to hear from you. Please check out our website before applying: https://www.resuma.cc/

Responsibilities

• Build and maintain strong relationships with customers, acting as their main point of contact
• Proactively identify and address customer needs and ensure their success and satisfaction
• Provide training and onboarding to new customers to ensure they are equipped to maximize the value of our products
• Monitor customer usage and engagement and provide insights and recommendations to drive adoption
• Manage...

ABOUT 1871

The story of the Great Chicago Fire of 1871 isn’t really about the fire. It’s about what happened next: A remarkable moment when the most brilliant engineers, architects, and inventors came together to build a new city. Their innovations – born of passion and practical ingenuity – shaped not just Chicago, but the modern world. What started 140 years ago continues to this day.

1871 exists to inspire, equip, and support founders, growth scalers, and innovators in building great businesses. We deliver unfair advantages at scale. The team supports ~420 young companies, 200+ growth stage members and 100+ partners made up of Chicago’s brightest digital designers, engineers, and leaders shaping new technologies, disrupting old business models, and resetting the boundaries of what’s possible.

Come to a place where you can share ideas, make mistakes, partner with others, work hard, grow professionally and, with a little...

Company Overview

Welcome to the future of technology! Join a pioneering and explosive tech firm that's not just growing—it's skyrocketing to the forefront of the industry. We’re on a mission to redefine what's possible, and we want you to be part of this thrilling journey. As a Technical Account Manager - Sales, you'll dive headfirst into a dynamic role where every day brings new challenges and opportunities to innovate.

Role Overview

In this electrifying position, you'll be the heartbeat of our sales team, driving success and delivering unparalleled customer support. You'll manage and nurture key accounts, uncovering new business ventures and ensuring our clients are not just satisfied but delighted. This role isn't just a job; it's a launchpad for your professional growth, offering endless possibilities in a vibrant, fast-paced environment.

Key Responsibilities

• Build and Cultivate Relationships: Be the go-to person for...

About the Job

Hey there! We're a dynamic startup on a mission to transform the way people shop. With backing from top-tier investors like Y Combinator, Coatue, Khosla Ventures, and even Muse's lead singer, Matt Bellamy, we're poised to revolutionize the retail experience. Our innovative approach? Text to Buy. Imagine purchasing anything with a simple text reply – no fuss, no hassle. That's what we're all about.

We're currently seeking a Customer Success Specialist to join our team. If you're passionate about simplifying payments and delivering exceptional customer experiences, you've come to the right place.

Your Mission:

• Dive deep into understanding our customers' needs and help them achieve their business objectives.
• Become an expert in our product and guide customers to maximize its value.
• Collaborate with the Head of Customer Success and our CEO to...

The Customer Success Manager (CSM), NA leads account, relationship management, and renewals after the initial sale of Echo360 products and services for higher education and corporate enterprise accounts. The CSM works closely with colleagues in sales and marketing to drive adoption, retention, expansion, and overall customer success with Echo360.  

The CSM will focus on adoption and renewal of the Echo360 product portfolio (Echosystem) as the key driver of customer satisfaction and retention. 

Primary CSM accountabilities include:  

1.      Actively promoting new product offerings and features to accelerate adoption and drive usage growth,

2.      Managing and renewing existing account relationships, 

3.      Maintaining a high level of customer satisfaction and driving referential opportunities for other accounts in the North America region.  

This...

Adjacent Health, a dynamic and rapidly growing wellness company, is seeking an ambitious and customer-centric Customer Success Manager to join our team. As a Customer Success Manager at Adjacent Health, you will play a vital role in building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.

In this role, you will serve as the primary point of contact for our clients, working closely with them to understand their goals and objectives. You will collaborate with internal teams to develop and execute tailored success plans, driving adoption, retention, and expansion of our products and services. By leveraging your excellent communication and relationship-building skills, you will actively engage with customers to understand their needs, identifying opportunities to enhance their experience and maximize value.

Your passion for delivering exceptional customer service will enable you to proactively...

Join us at Gorilla, a pioneering SaaS company reshaping the energy sector landscape. Focusing on innovation, we provide cutting-edge data applications for energy retailers, revolutionizing pricing, forecasting, and portfolio analysis.

Gorilla is a start-up on a fast-paced journey where innovation and your voice matter! We are expanding into the US 🇺🇸 and are on the lookout for passionate individuals to be part of our brand-new team in Austin, Texas.

Dive with us in complex challenges as we spearhead change in the energy and utility industry 🚀

Mission

As a Customer Success Manager, your mission is to drive customer success by building strong relationships, providing strategic guidance, and delivering exceptional service. You will deeply understand customers' needs, tailor solutions to meet their unique challenges, and empower them to maximize the value of our...

About Us

SPOTIO is a privately held SaaS company based in Dallas, Texas and leading field sales engagement platform. Thousands of sales professionals worldwide rely on SPOTIO to help them increase activity, grow their pipeline, and crush sales goals. We are ranked  #1 on G2 reviews and we've been named one of Dallas-Fort Worth's Best Places to Work by the Dallas Business Journal in 2023 and four times overall.

Position Details

The Sr. Customer Success Manager role SPOTIO is to ensure customers are achieving their desired outcomes and helping them derive value from the platform. The Sr. Customer Success Manager's responsibilities include understanding customer pain points, providing them with the appropriate solutions, assisting with technical support and training, and guiding them in maximizing the software's utilization based on the customer's business needs. By focusing on customer satisfaction and education, they...

Are you passionate about the language industry and technology? Would you like to become the trusted advisor for your customers and see how you contribute to their success? Are you driven by strong team spirit, international work environment with flat hierarchies and plenty of chances to bring in your strengths and ideas? Are you curious, trustworthy, caring and ambitious? Yes? You should definitely read on!

The role you’ll play

We are looking for a Customer Success Manager to join our Customer Success team in Atlanta.

Reporting into the Customer Success Director, you will be the portfolio owner of middle-sized and large accounts from a big variety of industries, and you will have the full overview and responsibility of the customers and the budget. With the right support you will need to understand the customer’s organisation, build relationships with several high profile stakeholders, and help provide added value to them while meeting...