Customer Success Manager

CircleLink is seeking a motivated Senior Customer Success Manger to help us tackle the $600B problem of chronic condition health in America.

This role will report directly to the CEO, have one CSM report, and have room for growth as our operations scale. This is a unique opportunity to join a mission-driven company on the road to break-even and set to grow ~50% in the second half of 2024.

Ideally, candidates will have 5+ years’ experience in healthcare roles such as customer success/service, consulting, professional services, or healthcare account management. Candidates with no healthcare experience will also be considered.

We offer competitive salary, 90% health coverage, commission, equity and an unlimited vacation policy.

Job functions:

• Lead the entire post-signature revenue function ("Customer Success")
• Manage customer on-boarding and happiness
• Management of one customer success manager, with room for growth...

About the CareerCraft

CareerCraft helps school districts plan and implement college and career readiness programs. Our online platform streamlines data collection, protects data integrity, and automates college, career, and military readiness and career and technical education (CCMR and CTE) calculations with visualizations. Our technical assistance helps with business partnership development, labor market analyses, high-quality CTE/pathway implementation, and P-TECH program planning.

Customer Success Responsibilities

• Serve as the main point of contact and build relationships with our school district clients through the various life cycle milestones (onboarding, nurturing and renewal)

• Onboard new customers by leading the scheduling and delivery of training and working with internal and external teams to facilitate data integrations & platform setup and configuration
• Manage the customer through onboarding and to the...

The Blinc Group - a leading designer, developer, and supplier of premium vaping hardware to the legal cannabis industry - has an opening for a Customer Success Manager.

The Blinc Group’s Customer Success Manager is a strategic and supportive partner for our customers. This role focuses on customer relationship building, addressing customer concerns and questions, providing product information or technical support, and acting as backup support with sales functions while sales is in client-facing engagements for the purpose of maintaining exceptional client response times. While the Customer Success Manager works very closely with the Sales Team, they report to the Chief Executive Officer.

Responsibilities include but are not limited to:

• Serve as a day-to-day contact for assigned key accounts, building trust and rapport with salespeople and clients
• Work cross-functionally to follow and maintain the new client onboarding process
...

About SnippetSentry:
SnippetSentry is a rapidly growing SaaS company providing secure mobile communication solutions for organizations that require compliance, accountability, and scalability. We are looking for a dedicated Customer Success Manager to join our team and ensure our clients get the most out of our platform.

Role Overview:
As a Customer Success Manager at SnippetSentry, you will be the main point of contact for our customers, guiding them through onboarding, product adoption, and ensuring long-term success. You’ll work closely with our customers to understand their needs, address any challenges, and drive overall satisfaction. Your primary goal is to ensure customers are maximizing the value of SnippetSentry’s solutions and to foster strong, lasting relationships.

Key Responsibilities:

• Onboarding and Training: Lead new customers through the onboarding process, providing training on SnippetSentry’s platform to ensure a smooth...

As a Customer Success Manager at Acoustic, you’ll become an integral part of our mission to create the future of customer experiences. Acoustic is bringing cutting-edge technology to marketers, leveraging AI to bring human-centered solutions to our customer’s biggest marketing challenges. In this role, you’ll be equipped with some of the best customer relationship management tools available on the market to identify customer insights that will help you drive value and a high renewal rate. You’ll also take your sales skillset to the next level through custom sales training delivered by Force Management. Further, you will work closely with cross functional teams as you create successful customer expansion plans to grow revenue in existing accounts. This is a unique opportunity to help our clients realize their business objectives with a cutting-edge, open platform that will help marketing teams gain deeper insights into their data. You’ll help marketing teams unlock their full...

DocMatter is an ambitious, growth-state company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicine. Our goal is to bring our innovative platform to every clinician in the world.

We have developed a peer-to-peer collaboration platform that enables seamless knowledge sharing among healthcare professionals worldwide. As the Manager of the Customer Success Team, you will play a key role in ensuring the success of both client support, and clinician-focused initiatives that align with our strategic goals, ensuring high satisfaction and effective utilization of our platform. You will oversee the teams that...

The Role

The Customer Success Manager is tasked with owning the success of our customers from launch, to adoption, to full rollout and ongoing growth. You will be part coach, project manager, consultant and product specialist and you focus on ensuring our customers are successful.

This role will be working with General Contractors, so we are looking for someone with previous experience working for a large General Contractor, either as a Project Manager or Project Engineer.

Commercial construction experience at a general contractor is a requirement for the role!!

The job includes helping train and roll out end users for onboarding, assist with pre-sales pilots, working with executive contacts to plan additional adoption, and overall making sure customers see an impact from and renew with Clearstory.

Internally, you will help create our department playbooks and guides so that we can continue to scale the team as the...

NAEHAS

This is an exceptional opportunity to join a privately held, fast-paced, Software as a Service (SaaS) national company based in Silicon Valley.  The Naehas vision is to deliver personalized products, offers, disclosures and customer experiences with the leading financial services industry cloud.

Our people and culture are our top priorities. We value the contributions our employees make and work hard to ensure their voices are heard and accomplishments are recognized. Our purpose is to create an environment where you will get to do your best work and be part of a team that will help you grow personally and professionally. Our recipe for success is very simple - “Passionate team members translate into happy customers and great products.”

THE POSITION

Naehas is seeking to hire a dynamic Customer Success Manager to own the success and retention of our existing clients.  This role is responsible for leading all...

About the Company:

ArcSite is the premier provider of mobile sketching and drawing-based takeoff and estimate solutions. It is relied upon by designers, field salespeople, technicians, and inspectors to create exceptional drawings on both mobile devices and laptops, from anywhere, without the steep learning curve of traditional CAD applications. ArcSite helps businesses close deals immediately while saving hours each week by efficiently generating quotes and takeoff reports.

Our dynamic team is dedicated to making CAD available to more people globally. We're a team of skilled and innovative individuals, committed to revolutionizing our customers' design experiences. At ArcSite, where innovation meets customer focus, you have the opportunity to elevate your career. Join us in shaping the future of drawing.

About the Role:

Our Customer Success team is seeking an enthusiastic, outgoing candidate for the role of Customer Success...

As a Manager of Customer Success at Acoustic, you will be responsible for leading a team of Customer Success Directors tasked with ensuring the overall health and success of our direct and channel customers.

This role is pivotal in ensuring the team is driving adoption of Acoustic solutions and managing their customer’s Key Performance Indicators (KPIs).

You’ll work cross functionally with multiple Acoustic business units including but not limited to, working with sales to identify expansion and cross-sell opportunities, collaborating to secure customer renewals to align with their growth and success strategies.

Your role will also require partnering with our professional services teams to project manage customers upgrade and migration efforts onto Acoustic Connect, our intent based, multi-channel marketing platform.

Additionally, you will also work with our product and engineering teams sharing real-time customer feedback whilst articulating product...

About Starry: 

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things — first, on being an internet service provider committed to simplicity, transparency, and delight, and second, on providing high-speed internet to underserved communities both locally, nationally and globally. We approach our mission with a cutting-edge wireless technology, user experience designed to delight, and a diverse and intellectually curious company culture.

Who we’re looking for:

As a Customer Success Manager, you will help launch and grow Starry Internet service with our Property and Building...

Keeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area!

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!

About Keeper Security

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform...

ALOHA IN ACTION is seeking a dedicated and passionate Customer Success Manager to join our dynamic team. In this role, you will be instrumental in fostering long-lasting relationships with our clients, ensuring they achieve their desired outcomes through our services. As a Customer Success Manager, you will work closely with customers to understand their unique needs, provide tailored solutions, and act as an advocate between customer feedback and internal teams. Your primary goal will be to drive customer satisfaction, retention, and success while identifying additional opportunities for growth within each account. You will collaborate with various departments, including sales, marketing, and product development, to facilitate seamless onboarding, training, and support processes. Your ability to analyze customer data to derive insights will enable you to proactively address challenges and enhance the overall customer experience. If you have a passion for building relationships and...

Make The Connection.

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Vix Technology. As a Customer Success Manager, you will play a key role in ensuring the success and satisfaction of our clients in the public transit industry. With our modular approach and best-in-class solutions, you will have the opportunity to make a significant impact on the way public transit is accessed and utilized globally.

At Vix Technology, we believe that public transit should be available to everyone, which is why we have dedicated over 35 years to developing and deploying innovative systems in over 200 cities and regions worldwide. Our solutions are complex, but our modular approach allows us to create seamless integrations and provide exceptional customer experiences.

As a Customer Success Manager, you will work closely with our clients to understand their unique needs and goals, and proactively ensure that our...

BevStrat LLC is a leading marketing agency specializing in the beverage industry. We are currently seeking a dedicated and experienced Customer Success Manager to join our team. In this role, you will be responsible for ensuring the success and satisfaction of our clients.

As a Customer Success Manager, you will serve as the main point of contact for our clients, building strong relationships and providing exceptional customer service. You will work closely with clients to understand their goals and develop customized strategies to help them achieve success. This includes conducting regular check-ins, providing product demonstrations and trainings, and offering ongoing support and guidance.

We are looking for a candidate with excellent communication skills and a passion for delivering outstanding customer service. The ideal candidate will have previous experience in a customer-facing role, preferably in a B2B environment. Knowledge of the beverage industry is a plus. If...

The Elevator Pitch

If you are an excellent relationship builder, passionate about the customer experience, and inspired to help make the world a safer place, then this is the role for you!

Customer success is vital to Evolv’s long-term mission and profitability. We will not be successful until our customers receive massive value from our service and continue to partner with us regularly. We’re looking for Customer Success Managers who will build lasting relationships with our customers and ensure they are deriving maximum value from their investment.

As the ultimate advocate for your portfolio of accounts, you will be a trusted advisor partnering with our customers to establish proactive success plans that promote product adoption, overall customer satisfaction, and ultimately subscription renewals.

Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing?

 Within 1 month - 3 months, you...

Inbox Health is a fast-growing, venture backed technology company on a mission to reinvent how patients pay for healthcare. We’re looking for an experienced Customer Success Manager (CSM) with a successful track record of working with health care organizations.

Our CSM team works with medical billers to onboard their independent medical practices onto our advanced patient engagement solution. We are looking for a CSM who understands how to navigate organizations with multiple stakeholders, delivering value across a portfolio of customers. Part sales person, account manager, consultant and product expert, our CSMs are continually focused on helping our customers improve their patient engagement experience and be successful with Inbox Health.

The right candidate will be able to

• Empathize with every aspect of the customer experience, putting customers’ needs first
• Articulate our value proposition in a compelling manner to drive adoption of our solution...

TLDR; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.

We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://bit.ly/hsptblhndbk

We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems.

Feel free to check out one of our public Townhalls for yourself: https://bit.ly/hsptbltwnhll

Hospitable.com is a remote-only and fully distributed company. We hire based on timezones.

What you will be working on

Your mission will be to make our customers raving fans of our product and company. You'll be doing this through the following:

• Customer Relationship Management: Develop...

Welcome to Centage, we’re happy you’re applying! We think the most important thing about Centage, about working anywhere, in fact, is the people and how they interact.

At Centage we foster an environment of caring, helpful, considerate, and empathic people. We think that’s the best environment to foster excellence and it is one of the things we care most about in our hiring process. If you are empathic and able to talk with humility and encourage others to thrive, we want to hear from you!

We don’t want brilliance without empathy. We don’t want creators who don’t share. We don’t want rock stars that don’t contribute to the community.

What it’s like to be a Customer Success Manager (CSM)

Centage is looking for a high-energy, organized, and ambitious CSM to join our growing B2B SaaS company’s mission to bring innovative financial technology to the SMB market. Your focus will be on customer loyalty and growth, through building long-term client...

About Volantio:

Volantio provides a SaaS product designed to enhance Revenue Management (RM) for airline teams. We are committed to driving meaningful impacts for our clients through innovative solutions and exceptional customer support.

Role Overview:

The Senior Customer Success Manager (SCSM) at Volantio is a pivotal role focused on ensuring our airline customers achieve their RM goals using our product. The SCSM will build and maintain strong relationships, drive metric-based success, and provide tailored support to optimize product usage.

Key Responsibilities:

1. Customer Engagement and Relationship Building

• Build and maintain strong relationships with RM teams, product users, and key decision-makers.
• Identify internal champions and develop strategies to convert non-enthusiasts into advocates.
• Engage with indirect stakeholders, such as Marketing...