Service Manager
Forward March Inc.
Tampa, florida
The Service Manager’s primary responsibility will be to manage and lead all service functions to ensure timely, accurate service and repair to the rental and delivery fleet. Responsible for shop and field service mechanics, including, driving service initiatives, shop metric goals, hiring, shift scheduling, parts flow, and guiding all activities of the shop team.
Job Duties:
- Manage the shop and field service mechanics, ensuring maintenance, repair, and availability of equipment as needed
- Develop both strategic and tactical plans to achieve established goals effectively
- Establish a partnership with Sales and Operations teams to coordinate realistic timelines to fulfill rental contract obligations to achieve success on commitments.
- Lead continuous improvement efforts across all service performance metrics
- Guide the team in meeting performance, productivity, and efficiency standards
- Establish clear...