Help Desk Specialist in Florida

Lumenal Lighting, LLC is seeking a dedicated and talented Help Desk Specialist to join our dynamic team. In this role, you will be the first point of contact for our clients and internal teams, providing exceptional customer support and technical assistance regarding our lighting solutions and systems. You will play a crucial role in troubleshooting issues, resolving inquiries, and ensuring customer satisfaction in a fast-paced environment. As a Help Desk Specialist, you will have the opportunity to engage with diverse technical challenges and work collaboratively within a supportive team atmosphere. Your expertise will not only aid in resolving immediate issues but will also contribute to the continuous improvement of our customer service processes. You will be required to maintain detailed records of all interactions and solutions provided, helping inform future support strategies. If you have a passion for technology, strong problem-solving abilities, and a customer-centric...

Excel Total Business is seeking a highly skilled and motivated Help Desk Specialist to join our team. As a Help Desk Specialist, you will play a crucial role in providing technical assistance and support to our clients. In this role, you will have the opportunity to work with various technologies and collaborate with a talented team to ensure the smooth functioning of our clients' IT systems.

Responsibilities

• Provide first-level support and issue resolution to clients via phone, email, or chat, ensuring timely and effective solutions.
• Diagnose and troubleshoot hardware and software issues, documenting the steps taken and providing accurate and concise information to further assist clients.
• Install, configure, and maintain hardware and software, ensuring compatibility with clients' systems.
• Collaborate with team members to escalate and resolve complex technical issues promptly.
• Educate clients on using various software and...