Sr. Applications Engineer (law firm technologies)
Fawkes IDM
Washington, district of columbia
Responsibilities:
- Support and drive forward enterprise applications and platforms such as Compulaw, Docusign, IntApp Conflicts/Intake/Terms, Litera Desktop Suite, Research Monitor, ViDesktop, and Workday across departments business development, conflicts, docketing, IT, library, and talent management;
- Work on application implementations, upgrades, enhancements, troubleshooting, and roadmaps;
- Monitor, track, and report on performance and capacity. Responsible for capacity planning;
- Under direction of the Senior Manager, Enterprise Applications, engage with the business as needed in supporting the above;
- Provide regular updates and reporting to both the Senior Manager, Enterprise Applications and Director of Applications;
- Collaborates in the creation and use of training and QA materials and activities for applications supported;
- Provides coaching to junior analysts on trouble shooting and best practices; ...