IT Operations Manager
Samsung SDS America
Mountain View, california
Samsung SDS America is looking for a highly accomplished and results-driven IT Operations Manager to lead a dynamic team of 19 members comprising of tier 1 and tier 2 IT Operations staff across multiple locations and time zones in the US. The successful candidate will oversee all aspects of IT operations, including handling IT requests, incidents, and problems, managing urgent and complex support issues, and serving as the escalation point of all requests and incidents. This role requires a hands-on approach to develop and mature phone/ticket escalation processes to ensure seamless escalation and information flow within the organization.
This role works onsite at our Samsung Research America (SRA) location in Mountain View, CA with 30% business travel to various locations throughout the US.
Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers...