Parts & Service Field Representative - Generators/Power

Our client is seeking a motivated and customer-focused Field Representative to join their team. As a Sales Representative, you will be responsible for selling parts and service solutions to new and existing customers for backup generator applications. Your primary focus will be on building and maintaining relationships with customers, understanding their needs, and offering tailored solutions. You will be expected to achieve sales targets, provide exceptional customer service, and contribute to the growth of the company.

• Generates sales to customers for parts, assemblies, truck rebuilds, used parts, and vision plus.
• Acts as a liaison between the company and the customer. Helps resolve any problems the customer feels he/she has with receiving parts, quality of work performed by serviceperson, quality of rebuilt components, invoicing, and any other problems necessary to maintain rapport with the customer.
• Quotes service in the field and works with all customer relations.
• As directed by stocking list from the Manager of Inventory Control, keeps the rolling warehouse stocked with parts and rotating parts with turning inventory.
• Manages and reports to customer details of their comprehensive preventative maintenance plan.
• Provide a detailed call report to the Sudden Service Manager weekly to discuss customer concerns and demands in the field.
• Communicates twice daily with the direct parts representatives passing on any information or parts orders.
• Make constant recommendations and suggestions for merchandising programs and the benefits of preventative or full maintenance agreements.

Requirements

• Proven experience in sales or customer service, preferably in the parts and service industry

• Experience with backup generators is required
• Understanding of parts environment and stocking levels
• Ability to build and maintain customer relationships
• Goal-oriented mindset and ability to meet or exceed sales targets
• Excellent problem-solving and customer service skills

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan + Match (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)