Inside Sales Coordinator

Work Location: Richmond, VA (23236 North Chesterfield, VA 23234, Rockwood, VA 23236)

Job Type: Full-Time, In-Office, Hybrid or Remote (in-person training and occasional meetings required)

Expected Hours: 40 hours per week, Monday-Friday

Company Overview:

Our client is a premier provider of mission-essential equipment to the Department of Defense, law enforcement, and first responders. They pride themselves on delivering exceptional service to those who protect and serve. Their team consists of prior military and law enforcement professionals who share a commitment to mission success and customer satisfaction.

Job Summary:

Our client is looking for an Inside Sales Coordinator who thrives in a fast-paced, goal-driven environment. This role is ideal for a motivated individual with strong customer service skills and technical expertise, including experience with SAP. You will work directly with sales representatives to support customer orders, quotes, and relationship-building. This position is crucial for ensuring customer satisfaction while supporting our sales team to drive business growth.

Duties and Responsibilities:

• Collaborate with sales reps to process quotes, sales orders, and other administrative tasks.
• Answer incoming calls, resolve customer inquiries, and provide exceptional service.
• Follow up with customers on quotes, orders, and shipment status to ensure satisfaction.
• Develop deep product knowledge and liaise with vendors for product research.
• Build and maintain relationships with current customers and generate new business opportunities.
• Utilize SAP for order processing, pricing, and customer management.
• Be a key point of contact for managing customer expectations and improving the customer experience.

Requirements

Requirements:

• Experience: 2+ years of inside sales experience, or customer service/administrative support within a fast-paced environment.
• Technical Skills: Proficiency in SAP, Microsoft Office Suite (Outlook, Excel, Teams), and CRM systems.
• Communication: Strong communication and multitasking abilities with a focus on attention to detail.
• Location: Hybrid and Remote work options are available but the candidate should be flexible for occasional travel for in-office meetings and training.
• Background: Prior military, law enforcement, or tactical equipment experience is a plus but not required.
• Work Ethic: Ability to work in a fast-paced environment, manage multiple tasks efficiently, and demonstrate a strong work ethic.

Benefits

Benefits:

• Competitive comp starting at $23.00 - $26.00 per hour (DOE) $47,840 - $54,080 annually (based on a 40-hour workweek).
• Comprehensive benefits package, including:
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)

How to Apply:

If you are passionate about providing outstanding customer service and have the experience to back it up, we would love to hear from you.