FOH Operations Manager

Join our vibrant team at The Village at Orchard Ridge, where exceptional hospitality meets a warm community atmosphere! We’re on the lookout for a dynamic Hospitality Manager who’s ready to create unforgettable experiences for our residents and guests. If you thrive in a lively environment and have a knack for leadership, this is the perfect opportunity for you! As the heartbeat of our operations, you’ll lead a dedicated team, ensuring everything runs smoothly from delightful dining experiences to engaging activities. Your passion for customer service will shine as you address guest inquiries and foster a culture of excellence among staff.

At The Village at Orchard Ridge, we believe in nurturing not just our residents but also our amazing team members! Here, you’ll find a supportive work environment that encourages creativity and initiative, along with opportunities for professional growth and development. Plus, you’ll have the chance to make a positive impact in the lives of our residents every day. If you’re ready to take your career to the next level in a role that’s as rewarding as it is fun, we want to hear from you! Join us at The Village at Orchard Ridge – where hospitality meets community!

Requirements

• High school diploma or equivalent required; associate’s or bachelor’s degree in hospitality management or a related field preferred.
• Minimum of 3 years of experience in a front-of-house management role in hospitality or senior living dining services
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Excellent communication skills with a focus on customer service and resident satisfaction.
• Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
• Proficiency in point-of-sale (POS) systems and basic computer applications (e.g., Microsoft Office).
• Ability to run catering events and meet with clients to set up events
• Must understand and own staff scheduling process
• Must be flexible and able to adjust to meet the changing needs of the residents and team members
• Must maintain a level of professionalism and communicate effectively
• Ability to work under pressure
• Possess the highest work ethics, personal morals and honesty beyond reproach
• Ability to work effectively with minimal supervision
• Full time flexible hours are required (able to work days, nights, weekends, holidays)

Benefits

Culture makes all the difference in an organization. That’s why we strive to maintain a We Care culture of transparency, empowerment, and teamwork. National Lutheran Communities & Services is purposeful in embracing a diverse and inclusive culture where everyone can be their authentic self. We also offer a variety of benefits and perks that help promote work-life balance, such as:

• Competitive salary
• Up to $4,000 in tuition reimbursement annually
• Qualified employer for Public Service Loan Forgiveness (PSLF)
• Earn up to 5 Weeks of PTO in your first year
• 403(B) retirement plan with employer matching
• Medical, dental, and vision plans
• Life and disability insurance (employer paid)
• Pet insurance
• Team member recognition program
• Discounted team member meals
• Opportunities for career development