Employment Program Manager

Company Culture

A culture of philanthropy is where each person in the organization serves as an ambassador by promoting the organization’s mission and vision. The Employment Program Manager is an ambassador for the agency through his/her cultivation efforts in the community working with various clients, families, community leaders, other agencies, and foundations.  

Position Description

An Employment Program Manager is responsible for overseeing employment specialists and ensuring the effective delivery of coaching services to clients. This role involves managing, training, and supporting employment specialists and ensuring that clients receive high-quality assistance in achieving their employment goals. 

Essential Functions

1. Supervisory:

o   Oversee and manage a team of employment specialists, providing guidance and support.

o   Assign caseloads and ensure job coaches are effectively meeting their clients’ needs.

o   Conduct regular performance evaluations and provide constructive feedback.

1. Training and Development:
• Develop and implement training programs for employment specialists to enhance their skills and knowledge.
• Conduct regular training sessions, workshops, and professional development activities.
• Stay updated on best practices in job coaching and share new strategies with the team.
2. Client Support and Monitoring:
• Ensure employment specialists are assisting clients with job searches, applications, and interview preparation.
• Monitor the progress of clients and ensure they are meeting their employment goals.
• Address any issues or challenges clients face in their job search or employment.
3. Program Development and Implementation:
• Develop and implement employment specialist programs and services tailored to client needs.
• Collaborate with other departments and external organizations to enhance program offerings.
• Evaluate program effectiveness and make improvements, as necessary.

5.     Reporting and Documentation:

• Maintain accurate records of client progress, coaching sessions, and outcomes. 
• Prepare regular reports on the performance and impact of job coaching programs. 
• Ensure all documentation complies with organizational and regulatory standards. 

6.     Stakeholder Communication:

o   Serve as the main point of contact for internal and external stakeholders regarding job coaching services.

• Communicate effectively with employers, community partners, and other relevant parties.
• Foster positive relationships with employers to create job opportunities for clients.
1. Quality Assurance:
• Implement and monitor quality assurance processes to ensure high standards of service delivery.
• Conduct regular audits and assessments of job coaching practices and outcomes.
• Address any quality issues promptly and develop action plans for improvement.
2. Crisis Management:
• Address and resolve any crises or emergencies that arise with clients or within the coaching team.
• Provide support and guidance to employment specialists dealing with difficult client situations.
• Develop and implement crisis management protocols.
3. Advocacy and Outreach:
• Advocate for clients’ needs and rights within the organization and community.
• Conduct outreach to promote employment specialist services and attract new clients.
• Participate in community events, job fairs, and networking opportunities to enhance program visibility.
4. Other duties as assigned

Qualifications

• Bachelor’s degree in Human Services, Social Work, Counseling, or a related field coupled with a minimum of 3+ years of experience in job coaching, employment services, or a related field; OR a High School diploma coupled with a minimum of 7+ years of experience in job coaching, employment services, or a related field
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to develop and deliver training programs.
• Strong organizational and multitasking abilities.
• Proficiency in case management and reporting software.
• Knowledge of labor market trends and employment resources.
• Problem-solving skills and the ability to handle crises effectively.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand for extended periods, walk, sit, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 25 pounds. The employee may be required to sit at a desk and work on a computer for prolonged periods. The employee must be able to travel extensively in the local area. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically low to moderate.

Requirements

• Bachelor’s degree in Human Services, Social Work, Counseling, or a related field coupled with a minimum of 3+ years of experience in job coaching, employment services, or a related field; OR a High School diploma coupled with a minimum of 7+ years of experience in job coaching, employment services, or a related field
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to develop and deliver training programs.
• Strong organizational and multitasking abilities.
• Proficiency in case management and reporting software.
• Knowledge of labor market trends and employment resources.
• Problem-solving skills and the ability to handle crises effectively.

Benefits

Health Insurance (Anthem) 30% employer paid

Dental & Vision (Guardian) 50% and 75% employer paid 

Short Term Disability 100% employer paid 

Aflac 

Long Term Care through TransAmerica

Employee Assistance Program through AllOne Health

Up to 24 paid days off per year