Account Representative

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. 

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company, to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. 

Acentra is looking for an Account Representative, EAP (Hybrid - McLean, VA) to join our growing team.

Job Summary:

Provide administrative and organizational support to the Account Management team in projects and activities. Ability to act as the customer liaison within the organization, responding to customer needs/inquiries and ensuring contractual and administrative obligations are met. Responds to customer requests, coordinating trainings and health fairs for the EAP Book of Business and proactively outreaching to customers to provide communication and promotional materials.

Job Responsibilities:

• Provides support to the Account Management team.
• Coordinates trainings and health fairs.
• Ordering and shipping marketing materials.
• Monthly and quarterly tip sheet customization and distribution.
• Entering employee counts into data management system.
• RFP assembly.
• Respond to customer requests as needed.
• Serves as interface with Kepro corporate departments, e.g., IT, Purchasing, Facilities.
• Participates in mandatory trainings, takes minutes for associated meetings
• Proofread reports.
• Support to office management.
• Assists in special projects as assigned.

The above list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

Requirements

Required Qualifications/Experience:

• Bachelor’s degree in Social Sciences, Human Services, Business Administration.
• Position is a hybrid role that requires working onsite at our McLean, VA office.
• 1+ years of customer service experience in a related industry where direct contact with customers and problem resolution.
• Excellent organizational, verbal/written communication, and interpersonal relationship skills essential.
• Ability to handle multiple projects and set priorities.
• Ability to handle confidential business information and PHI with discretion.
• Proficiency in Microsoft Office software applications, especially Word, Excel, PowerPoint, Adobe, and SharePoint.
• Ability to interact with various levels of personnel, both clinical and non-clinical.
• Knowledge of healthcare industry, specifically EAP services.
• Knowledge of organizational structure to facilitate problem-solving.

Benefits

Why us? 

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. 

We do this through our people. 

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career. 

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.  

Compensation 

The pay range for this position is $50,000.00/yr - $62,500.00/yr.

“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.” 

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.