Telecommunicator

The telecommunicator acts as a primary emergency contact, a general information center and a message relay center for the campus. This position coordinates dispatch and deployment of Security and Facilities personnel.

This is a full time, benefits eligible, hourly position with a hiring range of $20.57-$25.72 per hour. There are additional hourly differential perks that include:

• Hours between 6pm-12am is an additional $1.50 per hour
• Hours between 12am-7am is an additional $3.00 per hour
• Weekends is an additional $1.00 per hour

Core Responsibilities:

• Works in the Public Safety Telecommunications Center as the primary telephone contact for college matters after regular business hours, on weekends and during academic breaks 365 days a year.  
• Answers calls to emergency and business telephone lines and email. Serves as the first point of contact regarding emergencies, complex incidents and requests for service.  
• Prioritizes calls and initiates emergency protocols and notifications as needed. Handles sensitive information discreetly and maintains necessary communications with law enforcement, fire departments, rescue squads, and hospitals.  
• Coordinates dispatch and deployment of college personnel through professional radio and telephone communications.
• Monitors life safety and facility systems, including fire & security alarms, 911 call notifications, and HVAC systems for alarms associated with ammonia leaks, temperature fluctuations, pump failures and water levels.  
• Monitors the card access system to ensure the security of buildings, identify unauthorized access attempts, issue appropriate access privileges and maintain lock/unlock schedules.  
• Documents communications, activities and incidents in a shift log.  
• Provides educational information and referral services to community members.  

Requirements

• Ability to satisfactorily complete specialized on-the-job training required.  
• Must handle confidential matters with appropriate discretion.  
• Must have flexibility to work evenings, weekends, holidays and occasional long shifts. Will be required to work during designated "blackout" periods and campus emergencies.  
• Maintain superior telephone & radio transmission etiquette and employ strong multi-tasking abilities.  
• Strong verbal and written communication skills required.  
• Experience with Windows programs and processes including MS Word, Excel and Outlook, data entry, e-mail, and internet required.  

Physical Demands and Working Conditions

Telecommunicator duties are primarily sedentary in nature. Must be able to stand for long periods of time occasionally and sit for long periods of time frequently with occasional carrying and walking. There is limited opportunity for physical movement and the dispatcher must remain alert and responsive while observing computer display screens. May wear telephone/radio headsets for long periods.

Other:

Offer is contingent upon successful completion of a criminal background check.

Benefits

As an employee of Middlebury College, you will enjoy being part of a vibrant supportive community. Middlebury Colleges offers its employees excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits, Middlebury offers a generous time-away program - up to 34 days per year during the first two years of service, increasing as the term of service lengthens. Middlebury employees are eligible for robust educational assistance programs as well as free or reduced rates for cultural events and use of sporting facilities (including the College's golf course and Nordic and alpine ski areas). The result is a very high quality-of-life in a gorgeous setting. Middlebury Colleges offers its employees excellent compensation and other perks of employment including:

• MiddCard Privileges: access to athletic facilities, discounts at the College store, library privileges, and discounts at cultural and sporting events. In addition, the card allows door access to certain campus buildings. Spouses or domestic partners of benefits-eligible employees are eligible to receive a Spouse/Partner card with the same privileges as the employee card (except door access).
• Discounts on season passes at Middlebury College Snow Bowl, the Ralph Myhre Golf Course and the Rikert Outdoor Center.
• Access to our Partner Inclusion Program that provides comprehensive support services to the spouses and partners of Middlebury employees.
• A full listing of our benefit offerings can be found on our website by following this web link: https://go.middlebury.edu/benefits
• Or click see some of the other fun perks of working at Middlebury, whether in Vermont or Monterey!

Middlebury College is an equal-opportunity employer where diversity, equity, and inclusion are core values. To this end, the College recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury College encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. The College also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace.