Housing Focused Case Manager

WHO WE ARE

The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023). We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

JOB SUMMARY

The Housing Focused Case Manager will provide trauma-informed, guest-driven case management services to individuals who are experiencing homelessness with the goal of helping them achieve stable housing solutions quickly and efficiently. The services provided include identifying and engaging with individuals in our Resource Centers and connecting them with resources in the community that will aid in their transition into housing. The Housing Focused Case Manager will work within the shelter team to identify common barriers faced by individuals in shelter and help with establishing strategies and procedures for addressing needs on a shelter-wide scale.

Location

Pamela Atkinson Resource Center (PARC)

Reports to

Supportive Services Manager

Position Status

Full-Time

Shift

Days, flexible shifts

Pay Grade and Starting Rate

Grade 6/$18.90/hour

FLSA Status

Non-Exempt

EEO Class

Administrative Support Workers

JOB DUTIES

Put "Housing First"

You Will:

• Help individuals experiencing homelessness get into housing.
• Assist guests in identifying barriers and connect them with appropriate resources in the community. Celebrating and assisting our guests and their belongings to move into their new homes. *
• Use agency vehicles to provide transportation for guests in their pursuit of housing. *
• Strong belief in the Housing First model. Willingness to initiate and have ongoing conversations with guests about housing.

Managing a Case Load

You Will

• Assisting our diverse population of guests on your set caseload to establish goals.
• Engage with all guests to connect them with resources and housing options.
• Follow agency guidelines to create healthy boundaries with guests.
• Daily collaboration with all departments promoting a healthy team environment.
• Seeking out, engaging, and networking with community partners to find housing options and additional resources.
• Attend daily open office hours as a team to interact and provide guests with resources to further their housing goals.
• Attended weekly team meetings and contribute to case conferencing conversations.
• Keep accurate records, case management notes, and statistical data as required and participate in special projects as needed.

Learn to Manage Crisis

You Will

• Provide direct, trauma-informed case management services to guests, including crisis intervention, harm reduction, outreach, ongoing assessments, goal setting, creative problem solving, using a network of community resources.
• Utilizing the training we provide to jump into high-stress situations in an effective and trauma-informed way
• Assist with de-escalation and crisis intervention with guests in crisis.
• Collaborate with the crisis clinician and others to find ways to support individuals with mental and behavioral health barriers. • Ability to accept direction and constructive feedback from Supervisor.
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline.

Promoting Best Practices

You Must

• Demonstrates awareness of and sensitivity to diverse populations.
• Ability to contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
• Understanding that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.

*Other duties as assigned

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply*

Requirements

Education and Experience

• Experience working with diverse and vulnerable populations is preferred.
• Lived, work or volunteer experience preferred OR a degree in a related field

Physical and Equipment Requirements

• Ability to move 25 pounds*
• Ability to stand and walk for at least an hour at a time*
• Ability and license to drive a vehicle*

The Road Home is an Equal Opportunity Employer

The Road Home is requiring all employees to be vaccinated against COVID-19.

The Road Home is committed to our work in addressing Diversity, Equity, and Inclusion (DEI) as part of our mission to help people experiencing homelessness move back into housing. We strive to create a team that reflects the people we serve and where our guests and employees feel empowered to be their full, authentic selves.

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!