Virtual Account Representative - Work remote, no experience needed

The House of Mercier is delighted to announce the opening of a Virtual Account Representative position! This fully remote role is perfect for those looking to enter the workforce with no prior experience required. As a Virtual Account Representative, you will be pivotal in providing exceptional customer support, managing client accounts, and assisting customers in navigating our stunning jewelry selections. Join us in offering a world-class experience in the luxury accessory market!

Key Responsibilities

• Serve as the first point of contact for customers, addressing queries and offering tailored solutions.
• Oversee customer accounts, assisting with orders and ensuring a smooth and efficient process.
• Educate customers about our luxurious product range to facilitate informed purchasing decisions.
• Maintain detailed records of customer interactions and transactions.
• Work collaboratively with team members to enhance customer experience and operational efficiency.
• Participate in training programs to develop your skills and product knowledge.
• Support the achievement of team sales objectives while prioritizing customer satisfaction.

Requirements

• No previous work experience required; we are looking for enthusiasm and a willingness to learn.
• Fluency in English is essential; knowledge of other languages is an advantage.
• Strong communication and interpersonal skills.
• Comfortable with technology, including computers and various communication platforms.
• Ability to work independently and manage time effectively in a remote environment.
• A positive attitude and a drive for delivering excellent customer service.
• An interest in the jewelry industry and luxury goods is a plus, but not essential.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks