US People & Culture Operations Specialist

Who are we?

We’re Booksy and we have a passion for keeping the world’s beauty professionals busy and organized. We love connecting clients with their beauty professionals, so they can look and feel their best. Making the appointment process as easy and painless as possible is an obsession of ours. Booksy is the world's leading beauty and wellness marketplace that solves the more complicated aspects of running a beauty business by making the nitty gritty everyday tasks a whole lot more manageable. We allow hair  & beauty professionals to spend less time on admin tasks and more time doing what they love. 

The impact you’ll make

The People & Culture Operations Specialist will collaborate with the Total Rewards Manager and the People & Culture Global Business Partner to work closely with leaders in building, developing, and engaging their teams to achieve business objectives. Additionally, they will support HR processes and initiatives that drive business priorities and foster a culture of excellence, reflecting the core values upheld by Booksy.

What you'll do

• Maintain accurate and up-to-date human resource files, records, and documentation
• Answer frequently asked questions from employees regarding standard policies, benefits, hiring processes, and more; direct more complex questions to senior-level HR staff or management
• Ensure the integrity and confidentiality of human resource files and records
• Conduct periodic audits of HR files and records to ensure all required documents are properly collected and filed
• Provide administrative support to the HR department
• Assist with payroll functions, including processing, addressing employee questions, resolving processing errors, and other payroll-related duties
• Facilitate or assist with new hire orientation
• Support the reconciliation of bills and invoices from carriers and assist with answering billing questions from our in-house accounting department
• Maintain learning & development and training documents and certificates
• Support record-keeping and administrative tasks related to performance management, annual reviews, and the preparation of plans, policies, documents, and reports
• Champion diversity, equity, and inclusion in the workplace, including monitoring hiring and workplace benchmarks and supporting DE&I initiatives
• Perform other assigned duties

Requirements

• 3-5 years of HR operations experience ideally in multinational, or high-growth companies
• Familiarity with current labor laws & regulations for the assigned business unit
• Tech savvy & proficient in Google Suite, Slack, & BambooHR
• Experience working with remote teams across multiple time zones
• Excellent verbal and written communication skills
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
• Excellent organizational skills and attention to detail
• Proficient with or the ability to quickly learn payroll management, human resource information systems (HRIS), and similar computer applications

Benefits

• Health/Dental/Vision
• 401K Match
• Parental Leave Policy
• Unlimited PTO
• Work/Life Balance
• Pet Insurance
• Full time remote on CST or EST
• Compensation: 48-52K

More about Booksy

Booksy raised $119M in VC funding to date with investors including Cat Rock Capital, Sprints Capital, Piton Capital, Enern, Industry Ventures, XG Ventures, OpenOcean, Manta Ray Ventures, VNV Global, Inovo, Kai Hansen and Zach Coelius. We also partnered with major tech brands including Facebook, Instagram, Google and Yelp to ensure seamless booking experience directly on their platforms. Booksy is also within the select group of global providers integrated in the Appointments on Facebook scheduling tool. We have been successfully delivering on the customer-first promise, with a 4.9+ app ratings in the App Store & Google Play owing to a strong product-led organization with stellar product development capability. Our leadership team commands a mix of track-record at highly successful startups (iTaxi, Eo Networks, Docplanner) as well as experience from leading blue-chip and consulting companies (Google, Airbnb, Uber, eBay, Groupon, Wonga, McKinsey, Kearney, BCG, PwC, EY).

www.booksy.com - Booksy marketplace

www.booksy.biz - Booksy for Service Providers

www.booksy.com/download - Download Client app

Booksy values

#1 People First

• Empower and elevate service providers, consumers and their communities
• Be authentic, transparent, and trustworthy with those we serve externally and with other Booksy employees

#2 Act Like an Owner

• Take responsibility for your actions and results
• Treat commitments and agreements seriously
• Proactively look beyond direct scope of work to make Booksy a better place

#3 Work as a Team

• Trust in each other's ability to do their job
• Encourage healthy collaboration among teams
• Give credit to people who contribute

#4 Shoot for the Moon

• Set your sights on the best and never settle for what’s mediocre
• Go beyond boundaries and take a different approach when you hit obstacles