ServiceTitan Product Specialist

Who We Are

RYNO Strategic Solutions is an innovative, full-service Internet marketing company with 250+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.

Our Mission

We Exist to Grow Your Business...PERIOD.

Our Values

• We are transparent
• We are good communicators
• We give back
• We have integrity
• We are positive
• We genuinely care
• We focus on education

Summary of Position

We're a dynamic digital marketing team seeking a ServiceTitan Product Specialist to join our fun, fast-paced team.

We need an organized, task-driven individual with a strong understanding of ServiceTitan, DNI implementation, and reporting. The ideal candidate is self-motivated, positive, and possesses exceptional written and verbal communication skills. They should excel at quick problem-solving and be solution-oriented.

Position Responsibilities

• Additional job duties as assigned by management
• Ability to set up and maintain client’s ServiceTitan software
• Create and maintain relevant documentation
• Assist end-users with ServiceTitan configuration and issues
• Lead integration projects between ServiceTitan and our other reporting solutions and other software (eg CallRail)
• Manage DNI configuration on websites and landing pages to ensure attribution is accurate
• Ensure efficient data migration and swift adoption
• Integrate with GA/GTM and troubleshoot conflicting CTN scripts, etc
• Review and maintain data accuracy in ServiceTitan and legacy systems
• Contribute to reliable insights for decision-making
• Track website visits, ensuring the DNI pools have the correct available numbers
• Build relationships with ServiceTitan specialists and internal stakeholders
• Foster collaboration for improved implementation outcomes
• Track KPIs related to integration, adoption, and data integrity
• Provide insights to optimize software performance
• Work with internal teams to establish consistent ServiceTitan configurations
• Other duties as assigned by management

Requirements

• Previous experience with ServiceTitan and CallRail
• Expertise in the ServiceTitan ecosystem (ServiceTitan Certified Administrator preferred)
• Understanding of DNI and call tracking and reporting
• Adaptability and quick grasp of new concepts
• Effective multitasking and priority management skills
• Exceptional attention to detail
• Ability to work independently with minimal supervision
• Thrives in a fast-paced environment with tight deadlines
• Strong organizational skills

Preferred Skills

• Experience with communicating with the ServiceTitan customer service and helpdesk
• ServiceTitan Certified Administrator Certification
• Familiarity with WordPress
• Sales experience or understanding of B2B/B2C marketing sales
• Basic understanding of Google Ads, GA4, and GTM knowledge

The total compensation for this opportunity includes a base salary range of $85,000 to $100,000, the potential for quarterly bonuses, plus benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range.

Benefits

We’ve got you covered!

RYNO is proud to offer a variety of benefits to support employees and their families, including:

• Remote environment with great coworkers across the country AND an awesome office for those local in Phoenix
• Performance-based bonuses
• Vacation and sick paid time off
• 10 paid holidays
• Monthly phone and data stipend
• Medical, Dental, Vision, and Life Insurance
• Annual continued education and tuition reimbursement stipend
• Comprehensive Employee Assistance Program
• 401(k) matching
• Leadership and advancement opportunities
• Awesome team merch!

About RYNO Strategic Solutions

RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.