Head of Product Operations and Insights

ButterflyMX is a rapidly growing proptech startup that makes property access simple for owners, staff, residents, and visitors. Our solutions are relied upon by more than 15,000 multifamily, commercial, student housing, and gated communities around the world including those developed, owned, and managed by the most trusted names in real estate. 

Fantastic people are the key to our success. As a distributed, mostly remote workforce, we’re looking for more smart, passionate, collaborative, and down-to-earth individuals to join our growing team. Our culture is transparent and flexible; our benefits range from a 401(k) match to quarterly stipends for self-care; and while we work incredibly hard to improve the experience of everyone who lives, works, and visits our communities, we always have time for a good laugh. 

Are you ready to elevate Product performance, help drive strategic data-informed decision making, and help shape the future of our product portfolio? ButterflyMX is looking for a Head of Product Operations and Insights.  This individual will be a force multiplier for the Product team to ensure it has the right data, insights, and support to do their jobs effectively: from discovery and roadmap creation through to execution.

If you’re naturally curious, a data geek, a builder at heart, a problem solver, and thrive on bringing clarity and alignment across teams, this is the role for you.

Responsibilities

• Track key performance metrics to evaluate product performance and identify areas for improvement
• Create the systems and tooling for customer feedback capture and curation from across the organization
• Identify ways that AI can create leverage across the team and lead the implementation
• Collaborate with stakeholders across the organization to identify key business questions and translate them into data-driven projects.
• Analyze user data, feedback, and market trends to provide insights that shape product strategy and roadmap
• Support the team in continuing to self-serve in analytics and research that is within their remit
• Drive continuous improvement initiatives within the Product organization
• Own tooling decisions

Requirements

• 7+ years of experience in at least two of the following: Product Management, Product Operations, UX Research and/or Analytics
• Strong communication and interpersonal skills, with the ability to influence cross-functional stakeholders
• Proficiency in data analytics and visualization tools to derive insights and track product performance; familiarity with user experience research
• Understanding of product development processes and methodologies
• Strategic thinking and problem solving skills
• Excellent communication and collaboration skills
• 3+ years of experience in B2B SaaS or Management Consulting is an advantage
• Experience in web and mobile technology and analytics is an advantage
• Holding an MBA is an advantage

Benefits

• Comprehensive Medical (ButterflyMX covers 90% of the cost) starting day 1
• Dental and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
• 401(k) plan with a match
• 13 paid holidays and 25 days of PTO
• Paid Family Leave
• Employee Assistance Program
• Quarterly self-care stipends
• HealthAdvocacy Program
• Access to optional benefits, including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
• Collaborative, dynamic work environment filled with kind, intelligent people who are working hard on an industry-defining product

EEO STATEMENT

ButterflyMX is an equal-opportunity employer, and we value diversity at our company. We strive to create an accessible and inclusive experience for all candidates and employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. Please let our recruiting team know if you need reasonable accommodation during the application or the recruiting process.