Exchange Solution Management Sr. Business Analyst (IT)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is looking for an experienced Senior Business Analyst to support IT initiatives in the Veterans Health Information Exchange, Exchange Solutions Management (ESM) team. The Exchange Solutions Management (ESM) team documents, tracks, manages, and facilitates the implementation of IT needs for the VHIE Program Office. They work across all eight (8) VHIE Program sections to ensure traceability of requirements from conception to implementation, support annual multi-year planning efforts, strategic planning execution, and are the intermediary between VHIE business teams and IT VA teams or contractors.

Program Overview:

Veterans Health Information Exchange (VHIE) products are used by health care providers to seamlessly, and securely, access the information they need to coordinate Veteran Patient care. Electronic health information exchanges (HIEs) connect health care providers, care facilities, pharmacies, and labs to ensure care teams have the most up-to-date and accurate information to better treat patients. VHIE’s secure exchange system eliminates the need to send paper medical records by mail, or to carry your paper records to appointments with federal health care providers and/or participating external providers. VHIE’s Exchange Partner Management team provides support to external, non-VA providers giving healthcare to our Veterans and their families.

The ESM team is responsible for the sustainment of existing products, future initiatives, and innovations to expand health information exchange. This position requires strong project management skills, ability to manage and adapt to an ever-changing IT landscape, ability to assess options and provide meaningful recommendations to address project gaps, technical aptitude to working in an IT environment, great communication skills and ability to communicate to all levels of the organization as needed.

Job Description:

As an Exchange Solutions Management Sr. Business Analyst, you will: 

• Provide project and program management support to VHIE Exchange Solution Management Program Manager and ESM Workstream Lead
• Develop and maintain detailed project schedules to include all tasks and dependencies associated with VHIE ESM initiatives
• Identify, track, and manage risks and issues
• Support the development of project status briefings, both recurring and ad hoc for all levels of the program (staff, councils, and senior leaders) as required
• Coordinate Annual Workplan, Objective and Key Results (OKRs), Project Charters, Work Breakdown Structures (WBS), Strategic Plans and other ad hoc data calls for assigned work teams and initiatives
• Facilitate reviews, capture feedback, and provide inputs to Task Order development and adjudication
• Develop relationships and work collaboratively with other VHIE work areas/stakeholders

Manage IT initiatives throughout the project lifecycle including:

• Providing meeting support, including scheduling, facilitating, preparing agendas, capturing meeting minutes, and conducting follow-up on action items
• Provide functional analytic support with the knowledge and expertise to identify, document and manage functional and technical requirements associated with VHIE products and new initiatives.
• Ability to identify and assess areas of potential risk and provide recommendations to change processes and/or offer other solutions for mitigation
• Provide inputs to Functional Design Documents, presentations, and Implementation Guides, as appropriate
• Develop project artifacts and maintain in SharePoint
• Communicate to project stakeholders, as appropriate
• Ensure technical teams provided accurate documentation supporting implemented requirements (e.g., architecture artifacts, user stories, deployment and post go live deployment plans) 
• Review status and implementation reports produced by development teams for accuracy and completeness

Support the management of the full requirements management lifecycle for VHIE ESM program, including:

• Produce and maintain the Requirements Specification Documents/New Service Requests/Epics/User Stories for the VHIE Products according to rules established under the VA’s project intake processes
• Interview business stakeholders, and SMEs to ensure all business rules and requirements are captured correctly, representing content, workflows, and business rules
• Produce and maintain the Requirements Traceability Matrix (RTM) using VA approved tools; Verify input of all business rules and requirements into the requirements repository
• Support the maintenance of VHIE initiative repository and SharePoint
• Engage actively with Oracle Health, Department of Defense (DoD), Veteran Data Integration and Federation (VDIF), and VHIE Business teams to ensure requirements are captured, communicated, and implemented correctly
• Identify and communicate gaps in implemented versus requested requirements

Provide oversight and communication for VHIE Release Management activities, including:

• Collaborate with other Technical or VHIE project teams to obtain the necessary information to facilitate deployment activities per VA’s life cycle processes / release management guidelines
• Work with Oracle Health, VDIF and EHRM IO counterparts to sequence and track release activities for the business team; coordinated IT release support and production validation with appropriate VHIE teams
• Gain strong working knowledge of VHIE products, Joint HIE, VHIE Portal, HIE Reporting tool and others as needed, to test system changes and document business processes

Requirements

• Bachelor’s degree required or minimum of five years’ experience in health information exchange, understanding of external interoperability and electronic health records
• Demonstrated business system analyst experience that includes interfacing with internal and external customers and client relationship management
• Skilled in Microsoft Suite of Tools (Teams, Excel, Word, PowerPoint, SharePoint)
• Excellent verbal and written communication skills with clients and ability to communicate upwards with leadership
• Strong attention to detail and workplace organization
• Must be an initiative-taker; able to work effectively with limited oversight
• Value teamwork, demonstrate integrity and honesty, are passionate, innovative and strive for excellence 
• Clearance Required: Must be willing and able to obtain a Public Trust Clearance

It would be great if you have these as well: ·

• Experience working directly with Department of Veterans Affairs customers / healthcare providers 
• Experience with health information exchange technologies or networks, specifically Oracle Cerner, CommonWell Health Alliance, eHealth Exchange, Carequality framework
• Skilled in MS Project, Power BI Reporting, Clinical Informatics

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our ITC community, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer great benefits – Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Protection, Pet Insurance, 401(k) with company matching.

We invest in our employees – Every employee is provided with a stipend to invest in certifications, a master’s degree, or even a doctorate. We want you to grow as an expert and a leader and offer flexibility for you to take a course, a certification, or attend a conference. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard, we play hard. ITC is committed to injecting fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we have four season tickets to Nationals games that are available every month, we host happy hours, holiday events, fitness events, and annual celebrations. In alignment with our commitment to our communities, we host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

IT Concepts is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence and business needs, not on race, color, citizenship status, national origin, ancestry, , sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

IT Concepts maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure that our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, [Company Name] has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Position- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” You can upload your resume and complete all the application steps. You must submit the application for IT Concepts to receive. If you need alternative application methods, please email [email protected] and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.