E-Commerce Account Specialist - No experience needed

The House of Mercier is excited to announce an opening for an E-Commerce Account Specialist - No Experience Needed! This is an incredible opportunity for those who are eager to start their careers in the booming e-commerce industry. In this entry-level role, you will work closely with our clients to support their online business needs, ensuring that they receive premier service and assistance. Your primary responsibilities will include managing client accounts, providing product knowledge, and assisting with order management processes. We offer comprehensive training to help you develop your skills and grow within the company, and we are looking for individuals who are dedicated to providing exceptional customer experiences. If you are looking to embark on a fulfilling career path in e-commerce, we would love to have you join our team!

Responsibilities

• Manage and assist client accounts on our e-commerce platform.
• Respond to client inquiries and provide guidance on product selection and order status.
• Assist clients with any issues related to order processing and fulfillment.
• Prepare reports on account performance and provide insights to clients.
• Support marketing initiatives by promoting special offers to clients.
• Collaborate with internal teams to ensure client needs are met promptly.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• A strong interest in e-commerce and customer relationship management.
• Excellent verbal and written communication skills.
• Ability to work collaboratively within a team.
• Basic computer skills and familiarity with online platforms.
• Detail-oriented with strong organizational skills.
• A proactive approach to problem-solving and customer service.
• Willingness to learn and adapt in a dynamic environment.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan