DevOps Engineer - Moodle US - Remote

Moodle with us!

We're the world's most popular learning platform and we’re on a mission to empower educators to improve our world.

Find out about your new workplace...

Moodle is the world’s most trusted online learning solution. The engine of our ecosystem is Moodle LMS, the secure and customizable open source learning management platform used by over 250 million learners worldwide. Developed in conjunction with our community, Moodle LMS is complemented by an ecosystem of products including Moodle Workplace and a network of partners and services providing hosting, customizations and support. We also teach and support educators to create effective online learning experiences and share open education resources. Collectively, we empower educators to improve our world.

Moodle US is the US-based services division of Moodle Pty, and provides services in learning design, implementation support, training, hosting, custom development, and support for Moodle LMS, Moodle Workplace, as well as other Moodle products.

We’ve built a passionate team of hard-working and driven people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)

Find out more about us on our website.

What the job can look like…

The Moodle US Infrastructure team is at the forefront of delivering high-performance, secure cloud solutions for our clients' Moodle platforms. We are committed to optimizing the reliability, scalability, and efficiency of these environments. By providing advanced cloud infrastructure, we empower our clients to focus on creating exceptional learning experiences. The DevOps Engineer is on the front lines, responding to support escalations and ensuring our evolving infrastructure delivers reliable results for our clients needs. This includes troubleshooting technical issues, maintaining client sites, implementing custom infrastructure solutions, and generally collaborating across teams to deliver exceptional client experiences.

With the pace of Moodle US, no two days will ever be the same! But most days will involve a mix of:

• Supporting multiple highly available clusters on (AWS) based infrastructure

• Following best current DevOps practices for deployments, availability, performance and automation
• Administering applications used for automation.
• Assist support team with escalated issues pertaining to client facing applications.
• Participate in research and testing of new products and enhancements to the overall hosting architecture.
• Participates with on-call rotations
• Tracks all work and requests in ticketing system
• Participate in development and testing of enhancements to hosting architecture
• Consulting of developers in infrastructure configuration issues
• Ensuring the continuity of business and development environments
• Provide consultation and assistance to remote clients within specified scope of work.
• Assist with the development and maintenance of tools needed by the development team
• Manage and execute on tasks within internal DevOps projects
• Work with DevOps Lead to develop and execute a roadmap for all product development projects within DevOps and the company at large.
• Accountable for the ongoing review and maintenance of documentation ensuring they are always kept up to date
• OKRs as agreed with DevOps Lead
• Any other duties as required

Through this journey, you will meet regularly with a mentor to check on your progress, ask questions, and set new goals. Our ultimate goal is to help you develop all of the skills you need to grow in your role as an Infrastructure Developer and hosting guru.

Requirements

We’d love to hear from you, especially if you can talk to us about your:

• Strong knowledge of major operating systems, such as Linux, and their administration, as well as of networking, load balancing, protocols such as TCP/IP and services like DNS, Mail
• Proficiency in general security concepts and best practices relating to servers, networks, passwords, 2fa, applications, etc.
• Programming and/or scripting experience - one or more of the following: Python, PHP, Go, Javascript or Bash
• Extensive experience troubleshooting network, system and application issues
• Good understanding of containerization technologies
• Some experience building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, EC2, RDS, S3)
• Able to demonstrate experience and disciplines working in a large production environments
• Experience defining and setting development, test, release, update, and support processes for DevOps operation
• Utilizing and administration of code repositories (git/gitlab)
• Experience using configuration management tools (Ansible preferred)
• Experience building out infrastructure as code
• Amazing problem solving and communication skills
• Ability to create and maintain detailed documentation
• Desire and ability for quick learning of new tools and technologies
• Ability to work in a fast-paced environment
• Ability to propose performance and monitoring improvements
• Basic to mid-level knowledge as db admin (mysql/psql and its AWS flavors)
• Encouraging and building automated processes wherever possible
• Incidence management and root cause analysis
• Being available for on-call support and overtime work
• Positive attitude, able to work well with others remotely as well as without supervision
• Excellent communication skills in English language
• Please note, this role requires US citizenship due to government contract requirements, and willingness/ability to get security clearance.

You’ll sweep us off our feet if you:

• Can configure and support monitoring tools such as Prometheus, Grafana, NewRelic, ElasticStack
• Have automation experience through CI/CD tools such as gitlab/jenkins
• Experience working with other cloud environments, like Azure or GCP
• Focus on ensuring a secure and stable environment
• Strong understanding and proficiency in security, and applies security knowledge and mitigations daily in all tasks
• Have a good understanding of Moodle as well as experience with Moodle hosting and administration
• Experience working with a service provider-based organization
• Experience using ticketing systems like JIRA
• Monitoring and measuring customer experience and KPIs
• Deep understanding of Open-Source software and organizations
• Experience developing and using Ansible in automations
• Have a strong understanding of Moodle as well as experience with Moodle hosting and administration in production environments
• Strong experience in PHP apps (from backend perspective), including configuration, hosting, multiple applications, in highly available, load balanced, redundant environments
• Experience within multiple organizational business units suited to solutions development that satisfy organizational needs

Benefits

What's in it for you?

We’ve already talked about the importance we place on achieving our mission to empower educators to improve our world, our passion for our values and some of the cool things we are doing as a company.

So what about this?!

• Fully remote opportunity, working from home or wherever suits you
• Flexible work schedule
• Goal driven, competitive, supportive, and fun Sales & Account Management team!
• Culture that fosters personal growth and development
• Plus, we’ll provide you with a benefits package, including health insurance coverage, group term life insurance and a 401(k) contribution, plus many attractive voluntary benefits and a generous time off policy.

Moodle US is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: Moodle US is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Moodle US are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Moodle will not tolerate discrimination or harassment based on any of these characteristics. Moodle encourages applicants of all ages.