Customer Support Specialist - No experience needed

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a motivated Customer Support Specialist to join our dynamic team in the online media industry. This is an exciting opportunity for those looking to start their career in customer support, as no prior experience is required. In this role, you will play a crucial part in enhancing customer satisfaction by providing exceptional support and assistance to our clients. Your primary focus will be to address inquiries, resolve issues, and deliver a seamless customer experience that reflects our commitment to quality service. At The House of Mercier, we believe in nurturing talent and helping you grow in your career. This position is perfect for individuals who are passionate about helping others and are eager to learn in a fast-paced environment. Join us in redefining recruitment and make a meaningful impact on the lives of those we serve. If you are ready to embark on a rewarding journey and contribute to our mission, we would love to hear from you!

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide information about our services and resolve customer issues effectively
• Maintain detailed records of customer interactions and transactions
• Assist in processing customer orders and requests accurately
• Collaborate with team members to improve customer service processes
• Identify and escalate priority issues to the appropriate departments
• Stay up-to-date with product knowledge and industry trends to provide accurate information

Requirements

• Strong verbal and written communication skills
• Ability to work effectively in a team environment
• Customer-oriented attitude and a passion for helping others
• Basic computer skills and familiarity with customer support software
• Eagerness to learn and adapt in a fast-paced environment
• Excellent problem-solving skills and attention to detail
• Ability to handle multiple tasks and prioritize effectively

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan