Customer Care Representative

ACCRUE SELECT is currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Representative. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services.

The ideal candidate will be a proactive problem-solver and an excellent communicator. You should possess strong interpersonal skills and have the ability to handle customer inquiries, complaints, and requests in a professional and efficient manner. This role requires patience, empathy, and the ability to work well under pressure.

Responsibilities:

• Responding to customer inquiries via phone, email, and chat
• Providing personalized assistance and support to customers
• Resolving customer complaints or issues to ensure customer satisfaction
• Ensuring accurate and timely entry of customer data and order processing
• Collaborating with internal teams to address customer needs
• Maintaining accurate customer records and documentation

If you enjoy helping others and have a passion for delivering excellent customer service, we would love to hear from you.

Requirements

• Prior experience in customer service, preferably in a call center or similar environment
• Exceptional communication and active listening skills
• Strong problem-solving and conflict resolution abilities
• Ability to multitask and work well under pressure
• Detail-oriented with excellent organizational skills
• Proficient in using customer service software and tools
• Ability to work well in a team environment
• Flexibility to work on a rotating shift schedule, including evenings and weekends

Benefits

• Company-provided equipment

• Full Health Insurance (Medical, Dental, & Vision)

• Fun Work Environment

• Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran

• Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. restriction may apply

• Referral for Life Program ™- The referee receives a residual bonus every pay period

• TV programs employee discounts – If applicable, employees receive TV program at an employee discounted rate. We give you actual experience.
• If qualified for the position, you can start ASAP.
• If sales and marketing aren’t exactly what you’re looking for long-term, that’s okay! All the training and work experience you receive in our business will be beneficial in almost any industry. However, we're pretty confident you'll love working in our supportive team environment.
• Massive opportunity for advancement.
• We offer mentoring in our development program.
• You will have access to industry leaders.