Bulgarian Speaking Customer Support Representative

We are looking for a diligent and enthusiastic professional ready to dive into the dynamic environment of the HR tech scene who will provide the necessary support to our clients. Your goal in this role will be to foster a positive client experience and provide the necessary support to all the users of Bryq.

Bryq at a glance:

Bryq is a Talent Intelligence platform built upon who people are, not only what they have done so far.

From hiring to retiring, Bryq can help companies make faster and smarter talent management decisions. By measuring the personality traits and cognitive skills of both candidates and current employees and combining that with existing HR data (such as performance, organization, etc.) we are able to match them into roles and teams perfectly suited for them.

Whether a company wants to eliminate bias from the hiring process, build upon its company culture, or promote the professional development of its staff through internal mobility,

Bryq Talent Intelligence acts as the perfect tool to help companies get to where they want to be. Building a better workforce - Bryq by Bryq.

Job main responsibilities:

●       Handle client inquiries via email and online chat.

●       Record and maintain accurate client feedback

●       Collaborating with different departments in order to to provide optimal solutions to client problems

●       Deal with client complaints according to the company’s escalation policy

Requirements

●       0-1 years of experience in a similar role.

●       Native-level or C1/C2 level in Bulgarian

●       Good communication skills in English

Benefits

●       Private health insurance

●       Competitive salary

●       Home office stipend

●       Dynamic and multinational environment

●       Growth opportunities

Our values

●       Evidence-based thinking: The foundation of Bryq is research. Each step involves thorough research and knowledge of the topic, and every decision needs to be backed by data. We like to close the loop and measure the result of our actions. 

●       Personal Growth: We are growing fast, and with the growth of the company, comes the professional growth of the individuals in our team. Everyone at Bryq is encouraged to level up in their careers. We offer a supportive environment and quarterly training company-wide. We want our team members to flourish. This is the only way for Bryq to flourish.

●       Individual Responsibility: Working independently and acting like an owner is crucial. We do not micromanage. Bryqsters know the details of the process, they are responsible decision-makers and accountable for their actions.

●       Bias to action: We're united by an innate drive to take action and make a difference in the recruitment space.

●       Ability to evolve and adapt to situations: We seek out, embrace, and get (un)comfortable in knowing that if we’re not continuously changing, evolving, and improving—we’re falling behind. No year looks the same at Bryq. Mistakes are even ok as long as you learn something from them. We are passionate about learning and seek to improve and innovate constantly. We learn from each other's challenges & successes.

Hiring process:

1.      Candidate application

2.      Bryq assessment

3.      30-minute talk with HR

4.      45-minute talk with the Hiring Manager

5.      Business case and presentation (if applicable)

6.      Offer

Bryq is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or any other characteristic protected by law.