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Appointment Setter

Job Details

Full-time


Full Job Description

We are seeking a Appointment Setter to join our team at Plumber Brother. In this position, you will play a crucial role in connecting with potential clients and setting up appointments for our skilled plumbers. As a Appointment Setter, you will work remotely, utilizing your communication skills and problem-solving abilities to generate leads and manage our client interactions effectively. You will be responsible for qualifying leads, following up on inquiries, and ensuring that appointments are scheduled efficiently.

Responsibilities

  • Conduct outbound calls to potential clients to schedule appointments for plumbing services.
  • Manage and update customer information in our CRM system to ensure accuracy and efficiency.
  • Qualify leads by asking pertinent questions to assess customer needs and service requirements.
  • Follow up with leads who did not respond to initial outreach to maximize appointment setting opportunities.
  • Coordinate with plumbing teams to ensure appointment availability and resource allocation.
  • Provide excellent customer service during all interactions, maintaining a professional demeanor.
  • Report on daily and weekly performance metrics to track conversion rates and appointment statistics.

Requirements

  • Proven experience in a customer service or sales role, preferably in a remote setting.
  • Strong verbal communication skills and persuasive abilities to engage clients effectively.
  • Proficiency with CRM software and Microsoft Office Suite to manage customer information and schedules.
  • Exceptional organizational skills and the ability to manage multiple tasks simultaneously.
  • Self-motivated and goal-oriented, with a focus on achieving set targets.
  • Ability to work independently and as part of a team, demonstrating a collaborative mindset.
  • Reliable internet connection and a dedicated workspace to facilitate effective communication and productivity.

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