Account Management Supervisor

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

 Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Working in a multi-disciplinary environment, this position leads team of account managers in developing and managing client relationships and ensuring strong partnerships between the customer and  operations.  Develop a business partnership that promotes opportunities for growth and revenue while supporting the customer’s growth objectives.  Optimize service to customers by identifying their needs and engineering adaptations of products and services.  Provides high level internal communications within ACENTRA HEALTH regarding client’s partners and market issues.  Develops best practices within the Account Management team and provides direction and oversight to ensure consistency across our book of business.

• Provides strategic direction to account management team by identifying best practices and establishing consistency across the book of business. 
• Develop and strengthen relationships at the account management and senior management levels of key clients.  Identify current and future service requirements by establishing personal rapport with key individuals who understand service requirements.
• Serve as subject matter expert to customer by providing high level product and service information.  Demonstrate the impact of ACENTRA HEALTH’S services for cost reductions and operations improvements.  Manage contract and scope of work to ensure proper services are provided and avoid non-reimbursed services.  Up sell services to existing traditional customers as well as to re-sell customers and Partners.
• Establish and regularly update a strategic plan for each assigned account.  Components of the plan to include schedule of deliverables with time frames, identified goals, customer relationship enhancements, and revenue growth.
• Contributes to Sales strategy by identifying short-term and long range issues to be addressed.  Provides customer and market information, recommends options and courses of action, and provides implementation directives.  Join Sales presentations as needed.
• Assists in proposal development and RFP responses, working in collaboration with program leadership to draft responses that represent industry best practices and speak to ACENTRA HEALTH’s program.
• Educates customers on ACENTRA HEALTH’s philosophy of managed care, provides information on products and services as it relates to customer’s needs.
• Prepares customer reports which demonstrate the customer’s usage, trends, needs, and tracks issues.
• Facilitates the implementation process, connects Operations, Finance and Clinical areas to the new client. Serve as key member of the Implementation team, acting as Implementation Manager as needed.
• Supervises account management team and identifies professional development plan for each member on the team.

·         Other duties as assigned. 

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

Education

·         Bachelor’s Degree required.  Master’s degree preferred.

Requirements

• Minimum of 3 years of recent experience in account management preferably in Employee Assistance Programs, behavioral health care, healthcare or related fields. 

Knowledge, Skills, Abilities

• Excellent verbal/organizational skills required. 
• Ability to analyze, interpret and present information is essential.  Public speaking experience is preferable. 
• Must be able to establish and cultivate relationships both internally and with external customers. 

·         Must be able to travel. 

Education

• Bachelor’s Degree required.  Master’s degree preferred.