Vice President of Clinical and Quality Services

The VP of Clinical and Quality Services assumes the corporate lead for efficient and compliant clinical and quality services within our short-term acute care hospitals and clients; is responsible for providing leadership, guidance, direction and oversight to Chief Nursing Officers in their daily operations and direction of nursing/clinical services; provides education and support to facility nursing leadership; completes clinical assessments of hospitals and clients and provides recommendations for improvement. Oversees the oversight (via the CHC Quality Director) of Quality Directors in their daily operations and direction of the respective facility quality department. 

Community Hospital Corporation (CHC) is a DFW Top 100 Employer and Top 150 Great Places to Work in Healthcare by Becker’s Hospital Review. This is an exciting onsite role at our beautiful corporate offices located in Plano, TX between Legacy West and the Grandscape. At CHC we enjoy an outstanding work environment, covered parking, comprehensive health and welfare benefits including paid fitness facility membership, tuition reimbursement, a generous PTO allowance, the ability to work remotely 1 day a week after 6 months and a great company culture.

The VP participates in facility monthly operations reviews, business development activities (including potential client meetings/calls) and assists in the development and presentation of proposals for consulting and management services to hospitals.

Major Responsibilities

• Provides oversight and support as a resource for clinical and quality activities at CHC short term acute care (STAC) facilities.
• Maintains up to date knowledge or utilizes acceptable resources on current benchmarks, standards of care, as well as state, federal and accrediting agency requirements.
• Provides leadership and oversight of PRN clinical and quality consultants.
• Develops and maintains education and training to promote current clinical practice among the workforce that encourages professional growth. 
• Participates in CHC’s yearly budget and business planning process.
• Serves in a leadership role in organizational quality initiatives and is available to assist in improving organizational metrics which would include public outcome scorecards.
• Plans and implements efficient and productive meetings to address issues with reporting and quality outcomes, new regulatory requirements, etc.
• Provides training for staff and leadership as needed or requested regarding staff relationships, physician interactions, care management, leadership skills, etc.  Assists with the orientation of Chief Nursing Officers for the CHC hospitals. 
• Provides final approval and oversight of the prep and mock survey process for STAC facilities.
• Assumes responsibility for personal, professional development, and conduct.
• Develops and maintains a working relationship with members of the administrative teams, Boards and other healthcare agencies.
• Ensures that a Clinical and Quality Newsletter is formulated and distributed quarterly.  
• Ensures that the Quality Director oversees the annual physician survey, quarterly HCAHPS surveys, and every other year culture of safety survey for all owned/leased facilities.  
• Conducts monthly all CHC STAC facility CNO calls. Ensures that there are monthly CHC Quality calls for all facilities.  
• Conducts one on one calls with CNO’s at least monthly.  
• General Duties
• Performs miscellaneous related duties as assigned.
• Interacts regularly with corporate staff regarding clinical and quality consulting, and management services.
• Interacts regularly with CHC Continue Care and Consulting teams.

Skills and Knowledge:

• Ability to assist hospitals in enhancing a quality of care environment, positive clinical outcomes, and a high level of patient, physician and employee satisfaction.
• Ability to oversee CHC Quality Director and VP of Clinical and Regulatory Support.
• Ability to read, analyze and interpret clinical and other data.
• Ability to provide leadership, guidance, direction and oversight while ensuring a customer service oriented focus. 
• Ability to effectively present information and respond to questions from clinical and medical staff, Board members, hospital leaders and co-workers.
• Ability to prepare comprehensive reports and write effective business correspondence.
• Ability to work time effectively by anticipating and prioritizing issues.
• Ability to define realistic, specific goals and objectives and to prioritize objectives.
• Ability to work with people in such a manner as to build cooperation and group commitments to goals and objectives.
• Ability to identify and effectively resolve difficult operational and clinical care problems.
• Ability to work independently and manage multiple projects simultaneously.
• Ability to work with all levels of management and staff and respecting all differences.
• Ability to frequently work under tight deadlines.  
• Ability to communicate and relate well with others:
• Communicates openly and in timely way
• Shares information appropriately
• Keeps others well informed 
• Encourages others to share contrary views
• Responds in a timely manner to messages/requests
• Proficient PC skills, including Google, Microsoft Word and Excel.
• Proficient knowledge of all deeming body agency’s standards and ability to help hospitals meet standards and prepare for surveys and inspections. 
• Proficient knowledge of productivity standards and how to apply them relative to hospitals of all sizes. 
• Excellent project management, time management and planning skills.
• Effective organizational skills, attention to detail, and effective follow-through on responsibilities and requests.
• Ability to assess and respond to identified needs easily, quickly and accurately.
• Ability to identify, investigate and resolve issues.
• Possess a high degree of political savvy.
• Ability to travel up to 50% of the time.
• Current driver’s license and good driving record.

Requirements

Education/Requirements:

• Bachelor’s degree in Nursing and Masters in Nursing or a related business field required.
• Current license as a Registered Nurse in the State of Texas or ability to be licensed in Texas.
• Must obtain CIHQ general HACP certification in 1st 6 months of employment.

Experience

• Minimum five (5) years of hospital clinical practice plus a minimum of five (5) years as a Chief Nursing Officer required.  
• Strong nurse executive leadership experience required.
• Multi-hospital leadership experience strongly preferred. Rural hospital experience is desirable.
• Strong hospital quality management awareness/experience required.

Benefits

A comprehensive health and welfare benefits package is offered as part of total compensation.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Wellness Resources and other benefits

CHC is a tobacco and drug free workplace. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.