Systems Analyst 3

Job Title: Systems Analyst 3
Location: Austin, TX, United States
Employment Type: Full-Time

About Us

DMV IT Service, headquartered in Washington, DC, is a premier provider of tailored IT solutions and staffing services nationwide. We specialize in delivering expert IT support, robust cybersecurity measures, and custom website and application development to enhance business efficiency and security. Our commitment extends to aligning top-tier talent with organizations, ensuring that our clients achieve their technological and operational objectives.

Job Overview

DMV IT Service requires the services of one (1) Systems Analyst 3 who meets the general qualifications of Systems Analyst 3, Applications/Software Development, and the specifications outlined for DMV IT Service.

The Systems Analyst 3 will:

• Understand business objectives and challenges, identify alternative solutions, and perform studies and cost/benefit analysis of alternatives.
• Analyze user requirements, procedures, and problems to automate processes or improve existing computer systems.
• Confer with personnel from involved organizational units to analyze current operational procedures, identify problems, and clarify input/output requirements (such as data input forms, summary data, and report formats).
• Write detailed descriptions of user needs, program functions, and steps required to develop or modify computer programs.
• Review computer system capabilities, specifications, and scheduling limitations to determine the feasibility of requested programs or program changes within existing systems.

Requirements

• 8 years of experience with overseeing Data Center services providers for compute and storage supporting 24/7 environments. Experience overseeing infrastructure and operations resources.
• 8 years of experience in establishing goals and objectives for maintaining the infrastructure, security, and Operation.
• 8 years of experience with technical implementation, scheduling, assessing problems, and communicating up to management. Oversees infrastructure changes.
• 8 years of experience in high level of technical expertise and a comprehensive understanding of data center operations to support critical functions.
• 8 years of experience in Lead, plans, and assigns work for Server Support, Physical Database, and application teams that support Operation systems and databases.
• 8 years of experience assisting IT manager with oversight of two Data Center Services providers responsible for supporting computing, security, and storage components.
• 8 years of experience working closely with Data Center Services providers and Systems Architects to develop the Technology Roadmap Plan and set a strategic path for infrastructure and operations.
• 8 years of experience in overseeing environment expansion, migrations, modernizations for Storage/Compute/Network/Application systems. Responsible for maintaining detailed industry knowledge, especially around Cloud, and integrate those to internal technical domain knowledge.
• 8 years of experience overseeing multiple audits annually. Leading major projects for Operations which include migrations of Data Center hardware and software upgrades.
• 8 years of experience reviewing and approving Operations documentation which includes the Security Plan, Disaster Recovery Plan, Operational Procedures, and Monthly Maintenance plan.
• 8 years of experience providing technical expertise, as a member of the Operations management team, on changes with the ecosystem, including the design and development of new technology, security events, and root cause analysis of all severity events.
• 8 years of experience with 24/7 on-call support.
• 5 years of preferred experience with DevOps and DevOps tools.
• 4 years of preferred experience in delivering technical training in cloud-based technology is a plus.
• 4 years of preferred experience with ITIL - ticketing using Remedy and ServiceNow.
• 3 years of preferred experience managing Archer GRC.