Senior Project Manager, Professional Services

As a Project Manager, you’ll lead and manage the implementation of the ActivTrak platform as part of the onboarding process as well as data services projects for our customers.  You will lead clients with an expert led approach and leverage a team of technology experts during the onboarding process.

The ideal candidate will be able to:

• Execute onboarding and implementation methodologies, to include agile, rainfall, and linear process for commercial to enterprise-size customers.
• Will lead the assigned onboarding team to ensure appropriate configuration, define change management structure and assure the overall success of the ActivTrak implementation. 
• Leverage technology, teams and  solutions, to expedite processes and drive consistent high-quality deliveries.
• Contribute to the onboarding team to enhance our delivery methodology and  services practice.
• Manage customer onboardings, by coordinating targets, milestones, teams, and holding both sides accountable to deadlines.
• Collaborate with the solution architecture team, and customers to gather required data to evaluate objectives, goals, and scope to create technical specifications, and delivery timelines.
• Serve as bridge between technical and non-technical departments in order to ensure that all targets and requirements are met
• Maintain and report project status and monitor customer progress.
• Track and submit time entry for projects and self utilization. 
• Adjust schedules and milestones while definitely setting expectations with stakeholders as needed.
• Communicate ActivTraks use cases, features, and solutions to clients. 
• Keep leadership informed of key issues that may impact project completion, budget, or other results.
• Drive excellence, velocity, and quality throughout the project, solving client issues with ActivTrak use cases, and features. 
• Deliver training for customers managers, driving  ActivTrak value, and solutions.

Requirements

• 7+ years of experience as b2b Project Manager with expertise in driving SAAS deployments. 
• Technical background with the ability to understand requirements for BI data projects.
• Demonstrated ability to build relationships at various levels of customer organizations and be recognized as a trusted advisor.
• Team player with strong interpersonal skills, with the ability to mentor and lead. 
• Ability to thrive in a fast-paced, unpredictable environment.

Benefits

Work Environment

• Position is remote within US
• Minimal travel
• Limited physical demands 

This is an incredible opportunity to embark on an exciting journey with a dynamic, VC-backed company.  If you have a proven track record of creative thinking, a drive for learning, and a deep commitment to collaboration, we want to talk to you! 

ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. #LI-REMOTE