Remote - Customer Service Representative

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will play a vital role in delivering exceptional service to our clients by managing inbound customer inquiries and ensuring a positive customer experience. You will assist customers with their queries, process orders, and provide information about our products and services from the comfort of your own home.

Key Responsibilities:

• Handle inbound calls and respond to customer inquiries promptly and professionally.
• Assist customers with account inquiries, product information, and order processing.
• Resolve customer complaints and issues effectively while maintaining a positive attitude.
• Update customer records and maintain accurate documentation of all interactions.
• Provide feedback on processes and suggest improvements to enhance customer satisfaction.

Requirements

• High school diploma or equivalent required.
• 1-2 years of customer service experience, preferably in a remote setting.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think on your feet.
• Proficient in using computers and navigating multiple software applications.
• Ability to maintain customer confidentiality and data privacy.
• Reliable internet connection and a quiet workspace free from distractions.
• Previous experience in the contact center industry is a plus.

Required Equipment

• A laptop or desktop PC (cannot be an Apple product, Surface or Chromebook) with Windows 10
• Ability Hardwire (plug-in) to your internet source with an ethernet cable
• USB headset (not wireless) with a noise-canceling microphone
• Webcam (external or embedded)

Benefits

• Full time. 40 hours per week schedule with overtime opportunities!
• Great pay. Hourly base salary + benefits!
• Training. Paid training & development
• Benefits. Health Care Plan (Medical, Dental & Vision)
• Growth. Opportunity for professional and personal growth
• Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment