Partners Operations Manager

Who we are:

Hi! We’re Carbyne and we are on a mission to help Public Safety Agencies save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings operational improvement and game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries worldwide, and partner with Amazon, Microsoft, AT&T and others to deliver life-saving technologies. Want to join our mission-driven team? Read on. 

Headquarters: New York City, New York

Current Headcount: 180 People and counting….

Carbyne Website

Recent Press

Techcrunch article: Carbyne raises $56M Series C

About the role:

We're searching for a driven, ambitious, and results-oriented Partner Operations Manager to join our dynamic and growing organization. You'll love this opportunity if you're forward-thinking, technically oriented, operations minded, consultative, and have the know-how to work with partners and Carbyne functional units to drive a scalable Partners ecosystem at Carbyne.

As the Partner Operations Manager you will be responsible for owning and executing against all the cross-Partners program and project management functions globally. You will also have responsibility for assisting in partner onboarding and enablement management and execution. Your goal is to build partner programs, systems, processes, templates, best practices, and manage projects across all partners in order to build a highly scalable partner ecosystem.

Here's what you will be working on:

• Lead and execute the strategic initiatives and programs derived from the global strategies across partners and alliances at the regional, local and unit levels
• Accountable for leading the delivery of program and process projects, coordinating resources, and ensuring partner concerns are resolved efficiently and effectively
• Oversee the new partner journey phases (recruiting, onboarding, PS engagement, enablement, pipeline development, certification) and lead new partner recruitment and onboarding of prioritized partners 
• Field inbound partnership inquiries or referrals and lead the evaluation and selection of new partners that meet program requirements and expectations

Requirements

• 5+ years of experience in partner program and project management, partner operations, partner management, or a related field, ideally within the software or technology industry.
• Proven track record of managing partner operations at scale and optimizing processes.
• Strong experience with CRM and partner portal platforms (Salesforce, HubSpot, etc.) and partner management tools
• At least 5 years of successful industry indirect sales, with a focus on software, services, platform integration, and/or network services (Selling SaaS and cloud experience a must)
• Experience in Partner/Alliance/Channel sales and program and project management environments with proven success
• General understanding of complex solution projects and program management environments and delivery of the same
• Able to develop long-term cross-functional relationships in the delivery and management of programs and projects 
• Experience in recruiting and enabling high propensity Partners 
• Excellent communicator both written and verbally across both internal and external and cross functional stakeholders 
• Ability to work in a high pressure, fast moving and challenging environment
• Good written, verbal communication and presentation skills with the ability to captivate and inform a multi-discipline audience
• Strong attention to detail, creative, open-minded, focused, highly collaborative, inquisitive and tenacious with the ability to find new opportunities

Bonus Points:

• Demonstrated understanding of PSAP and stakeholder agency technology and service is a plus but not a requirement
• Demonstrated success in Government sales

Benefits

• Comprehensive medical, dental, and vision insurance
• 401k, matching up to 4% of your salary
• Parental Leave Policy
• Unlimited vacation days
• Sick days
• Competitive options plan
• Reimbursement for commuter expenses (if you work in the office)
• Health and Wellness Benefits

Our Promise:

Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offenses, or any other basis protected by applicable law.  We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

With Carbyne, Every Person Counts. 

Note: We are unable to support employment visas at this time.