Account Manager

About SEON:

SEON is the leading fraud prevention system of record, catching fraud before it happens at any point across the customer journey. Trusted by over 5,000 global companies, we combine your company’s data with our proprietary real-time signals to deliver actionable fraud insights tailored to your business outcomes. We deliver the fastest time to value in the market through a single API call, enabling quick and seamless onboarding and integration. By analyzing billions of transactions, we’ve prevented $200 billion in fraudulent activities, showcasing why the world’s most innovative companies choose SEON

At SEON, we are dedicated to delivering innovative solutions to our customers. We are looking for an Account Manager to cultivate and strengthen client relationships while driving business growth and achieving sales targets.

As an Account Manager, you will be the key liaison between our clients and SEON. You will be responsible for building and nurturing strong relationships. Your role will involve understanding client needs, providing support, and ensuring exceptional customer satisfaction.

You will proactively identify growth opportunities and collaborate with clients to develop customized solutions that drive mutual success. Additionally, you will work closely with cross-functional teams to ensure seamless coordination and delivery of our offerings. If you thrive in a client-focused environment, possess excellent communication skills, and are motivated by driving customer satisfaction and revenue growth, we invite you to join our team

This is a hybrid role based in our Austin, TX  office ( 3 days a week in the office)

What you’ll do:

• Manage a portfolio of client accounts, establishing clear client retention goals and milestones for clients and employees to work Toward.
• Drive commercial discussions with clients, promoting the value of our products and upselling services and products.
• Build strong customer relationships, ensuring exceptional customer experience and satisfaction.
• Educate clients on product features, conduct training courses, and provide educational materials.
• Review customer complaints and concerns, seeking to improve the customer experience.
• Collaborate with cross-functional teams, such as customer success, sales, product, and engineering, to ensure seamless implementation and delivery of our solutions.
• Monitor client performance metrics, proactively identifying opportunities to improve fraud prevention strategies.
• Stay updated on the digital fraud landscape, applying knowledge to enhance client relationships and develop tailored solutions.
• Provide regular feedback to clients and internal stakeholders, sharing insights and recommendations to optimize services and drive client satisfaction.
• Convey the value of SEON’s services to a non-technical, non-fraud audience and translate complex value propositions into business benefits.

What you bring:

• At least 3 years of experience as an Account Manager or in a similar position, preferably with prior startup sales experience.
• Exceptional ability to communicate and foster positive business relationships.
• A track record of taking the initiative and confidently directing customer interactions.
• Familiarity with managing a portfolio of client accounts, ensuring their needs are met and providing a high level of service.
• Experience driving commercial discussions and presenting solutions to clients, particularly in the area of fraud prevention, is highly desirable
• Proven ability to manage customer expectations and ensure customer satisfaction.
• Collaborative mindset with experience working cross-functionally.

What we offer:

• Competitive salary package.
• Hybrid remote work model.
• Private health insurance.
• Best-in-class tech gear.
• Three extra ‘Wellness Days’.
• Immediate impact on a smart, growing, multicultural team.
• Access to continuous development tools & a strong coaching culture.
• Employee stock ownership plan (ESOP).
• Flexible core hours.
• Generous holiday allowance.
• Complimentary weekly language courses.
• Enhanced Maternity and Paternity Leave.
• 401k up to 5% matched
• Monthly company breakfast and weekly lunch allowance.
• 'Work from anywhere' 60-day remote work