Deposit Operations Manager - To 100K - Memphis, TN - Job 3454
The Symicor Group
Memphis, tennessee
Job Details
Full-time
Full Job Description
Deposit Operations Manager – To $100K – Memphis, TN – Job # 3454
Who We Are
The Symicor Group is a boutique talent acquisition firm based in Lincolnshire, IL & San Antonio, TX. Our nationally unique value proposition centers around providing the very best available banking and accounting talent. In fact, most of our recruiters are former bankers or accountants themselves!
We know how to evaluate the very best banking and accounting talent available in the market. Whether you are a candidate seeking a new opportunity or a bank or company president trying to fill an essential position, The Symicor Group stands ready to deliver premium results for you.
The Position
Our client is seeking to fill a Deposit Operations Manager role in the Memphis, TN area. The chosen candidate will be responsible for ensuring frontline staff have the tools to help customers, adhere to regulations, and be aware of procedures and changes to procedures, ensuring our commitment to unparalleled service.
This position offers a competitive salary of up to $100K and a full benefits package. (This is not a remote position).
Deposit Operations Manager responsibilities include:
Manages and provides leadership to the Deposit Operations team. This includes Tellers, Universal Bankers, and the receptionist. Leads goal-setting and performance management efforts for the team to improve performance and achieve expected results through regularly scheduled One on One meetings as well as broader team meetings.
Monitors daily operations and manages risks by ensuring controls and procedures are in place and functioning, including staffing and cross-training. Reviews day-to-day functions, and ensures procedures are being followed. Primary daily operations include, but are not limited to: new account openings, exception item processing, debit card support and processing, IRA and HSA administration.
Oversee the wire transfer process, including procedures, risk assessments, process, training and assisting with wire transfers as needed.
Responsible for Debit Card management in the organization- inclusive of vendor contract and pricing, platform administration, identification of strategic payment initiatives, performance, report preparation and oversight of the day to day processing and dispute settlement.
Direct and coordinate quality control of deposit services to include promoting product knowledge and support; training and consistency of practices; customer information quality and integrity and regulatory compliance of customer information and standards.
Leads the teams in identifying and implementing changes for improved efficiency and overall quality of the department’s operations, as well as working closely with other departments to identify cross-functional efficiency opportunities.
Research latest trends in technology and makes recommendations that align with the banks Technology Roadmap and Strategic Initiatives.
Analyzes, reports on, and resolves customer, operational and vendor issues that negatively impact service quality.
Who Are You?
You’re someone who wants to influence your own development. You’re looking for an opportunity where you can pursue your interests and your passion. Where a job title is not considered the final definition of who you are, but merely the starting point for your future.
You also bring the following skills and experience:
Bachelor’s Degree in Business or Management related field.
Four or more years of bank operations, treasury, and payment experience in a community bank setting.
Prior supervisory experience.
Direct experience with a wide range of deposit-related banking products and services including credit and debit cards, online banking, treasury services, and general deposit processing.
Proven experience systematically improving processes and reducing costs.
Strong written and verbal communication skills.
Proficient in the use of standard Microsoft tools such as Outlook, Word, Excel, and PowerPoint are required.