Senior Product Manager, Direct Booking (Remote Only)

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.

We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it.

We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems.

Feel free to join in one of our upcoming Townhalls on YouTube to experience it for yourself!

The Product: Direct

Direct provides our hosts with their own personal booking channel. With Direct, we allow short-term rental hosts to launch their direct bookings in minutes, with a beautiful website that is already populated with their listing information and photos. Unique to the industry, Hospitable offers a premium direct booking option that facilitates payments, guest screening, tax filing and remittance, and insurance for a safe and rewarding experience.

Direct currently processes about $3M in monthly bookings and we believe we can triple that over the next year. Together with our team of five software engineers and five Direct support specialists, you will be evolving the Direct product and establishing Direct as a market-leading offering for short-term rental direct bookings. You can read more about our Direct product engineering team here.

Responsibilities

• Drive outcomes and own the results on a multi-million dollar business line
• Develop and implement Direct’s vision, strategy, and roadmap, breaking that down into rapidly shippable projects, consistent with the company vision.
• Collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features, and end products.
• Work with senior management to create product plans and roadmaps, based on your interaction with customers and aggregate customer feedback.
• Partner with sales, customer success, and engineering to ship features and products that solve the right problems.
• Ensure products and releases are launched correctly and on schedule.
• Prioritize, set the pace of execution, and balance engineering cost with impact on business. Grow the business by driving more bookings and onboarding more hosts to Direct.
• Suggest ways to track product use and impact on end users.
• Make creative recommendations to expand product base and vision. Actively seek out opportunities to innovate.

Requirements

Hospitable.com is a remote-only and distributed company. For this position, your location is not a requirement. The ideal fit could work under European or American east coast timezones.

Don’t tick all the boxes? Talk to us about why you’re still an amazing fit.

We are extremely selective when it comes to hiring. The successful candidate will demonstrate how they are uniquely qualified for this role and will be someone that we cannot wait to start working with.

Here’s what we’re paying attention to:

• 5+ years of product management experience, ideally in B2B SaaS, Marketplace or E-Commerce.
• Previous experience with payment processing (fintech, compliance) a big plus.
• Exceptional communication skills - especially written - with a particular knack for clearly and precisely articulating customer concerns.
• Knowing that Lisa's favorite fruit is watermelon.
• High degree of empathy both toward customers and teammates.
• Track record of owning 0→1, end-to-end product, and feature development.
• Intense focus on shipping products, and ability to make trade-offs that require prioritizing different competing demands.
• Ability to manage a project, structuring it into relevant work categories, dependencies, and priorities within a relevant tool.
• Self-motivated, entrepreneurial, and persistent in ensuring that your product is successful.
• Able to make decisions when surrounded by uncertainty. You don’t require a support system to maintain momentum.

Benefits

• A supportive and caring team environment, where you are trusted, not managed.
• The total budget for this role is within $153,000 - $170,000.00 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation.
• We also offer an extra incentive into our equity with RSUs (through our $HOST token).
• 35 days off per year, encouraged (including self-serve public holidays) and parental leave.
• Mental-health and emotional support with therapists on call through Slack.
• Recognized on Inc.’s list of Best Workplaces of 2023.