IT Support Specialist

About This Role

Galois is hiring an IT Support Specialist to join our team! This role will focus on supporting Galwegians across the organizations in developing and maintaining harmonious relationships with the systems and services provided by the IT team broadly. You will use your Customer Service First focus and outside of the box thinking to pave the path to success for both yourself and your world-class colleagues. 

This role will present itself as a point in your career where you are exposed to a wide variety of IT domains (e.g., Systems and Network administration, DevOps, Security), and will allow for you to explore their meaning and value to you personally.

Responsibilities

As an IT Support Specialist, you will have the following responsibilities:

• IT ticket management
• Act as a trusted arbiter of access rights
• User account administration and maintenance
• Asset procurement, tracking, maintenance, and management
• Administration of collaboration tooling
• Build and maintain an understanding of current technologies, systems, and solutions to support keeping Galois operating optimally

Key Qualifications

• Education:
• A minimum of an Associate’s degree in Information Technology, or an adjacent domain, is required.
• Required Technical Expertise
• Hands-on experience in troubleshooting hardware, software, and general connectivity issues
• Basic understanding of information safeguarding
• Basic understanding of network support services (e.g., DNS, DHCP, Directory Services, and the like)
• Required General Skills
• Must work well with internal customers, including building rapport, identifying needs, and communicating with strong written, verbal, and presentation skills. 
• Must be highly motivated and able to self-manage deadlines and quality goals.

Security and Citizenship Requirement

The employee must not require a U.S. government export license to authorize access to export-controlled technology and software required to perform this role.

Additionally, the employee must be able to obtain and retain a Top Secret (TS) security clearance.

Location

This role requires the ability to work in-person from our office in Portland, Oregon.

Benefits

We offer a robust benefits package to provide for your and your family’s well-being, including:

• Employee Stock Ownership Plan (ESOP)
• 401(k) retirement plan with 5% employer match and immediate vesting
• Fully paid medical insurance plans and dental and vision reimbursement plan
• Health Savings Account (HSA) with generous employer contributions
• Mental health and wellbeing support through our employee assistance program
• 5 weeks of paid time off and 9 days of paid company holidays each year
• 16 weeks of fully paid parental leave (available for birth, adoption, and fostering)
• 1 week of fully paid “Blue Sky” innovation time each year to pursue your interests
• For more information on our benefits, visit .

For more information on our benefits, visit Careers at Galois.

Compensation

Compensation is based on the value of your results, not your value as an employee or person. The compensation process, individual salaries, and criteria for salary changes are transparent to the entire company.

For more information about our forward-looking and transparent approach to pay, visit our Compensation page on Life at Galois.

Equal Employment Opportunity

Galois is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices based on race, ethnicity, national origin, ancestry, color, sex, gender identity or expression, sexual orientation, marital or parental status, pregnancy or childbirth, disability, age, religion, creed, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. We encourage and respect different viewpoints and experiences as being essential to the process of innovation. We strive to acquire, grow, and maintain a diverse and inclusive workplace that applies principles and standards equitably while supporting the needs and accommodations of the individual employee.

Consistent with the Americans with Disabilities Act (ADA) and federal and state laws, it is the policy of Galois, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If you require reasonable accommodation in completing the employment application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact [email protected].