Executive Director of Business Development and Branch Operations

WHO YOU ARE - we seek out people who are ... 

• Driven by an inner sense of purpose to impact others 

• Driven by a collaborative, whatever-it-takes, get-it-done mindset 

• Driven by a commitment to excellence in their role 

• Are pro-active, innovative, and experts in their own unique areas 

WHO WE ARE - at Caring for Family of Companies, a family-owned and family-focused organization, we’re cultivating a team of mission-focused, driven experts who embody our vision and culture of providing the highest caliber support to the numerous Entities, Employees, and Clients that we serve. We are dedicated to creating an invigorating and purpose-filled work culture and valuable careers for every member of our team of leaders. 

Learn more about how we’re raising the bar in new ways at: https://www.youtube.com/watch?v=9RuitZ9CoKk. 

As an Executive Director, you're the leader and face of the branch, spearheading sales, business development, and networking efforts. You’ll also onboard new Clients, providing outstanding customer service and careful documentation. 

• Build a vibrant network of referral partnerships and intake pipeline  

• Spearhead the ongoing growth, expansion, and development of the branch  

• Provider leadership, training, support and accountability to branch staff  

• Meet budgeted operational service goals for efficiency and market growth  

• Improve revenue goals with outreach to the community - including business to business sales, events, professional groups, and involvement in the local market 

• Analyze operational trends and reports within and with competitors  

• Oversee the branch operations  

• Maintain a business development and public relations database of phone calls, walk-ins, referral sources, and inquiries, obtaining personal, clinical, and financial information necessary for intaking new Clients 

• Hold direct reports on your team accountable for their KPIs and areas of responsibility 

• Provide careful coordination of Client case management needs with team of providers 

• Develop and update comprehensive and customized Service Plans for each Client 

Requirements

• Have a high value for innovation, streamlined processes and efficiency  

• Demonstrate a pro-active and solution-oriented mindset 

• Have excellent written and oral communication articulation in English 

• Demonstrate accuracy and attention to detail, maintaining accurate records and documentation 

• Possess intuitive. strategic, and organized project management skills  

• Have excellent professional collaboration skills and team mindset 

• Have a results-driven, task-oriented approach 

• Utilize excellent time management skills, meeting deadlines, and handling multiple tasks in a fast-paced environment 

• Demonstrate strong interpersonal, discretion, and judgment skills 

• Have proficiency with technology and electronic devices 

• Demonstrate sense of warmth, welcome, and professionalism 

• Demonstrate strong commitment to compliance  

• Knowledge of best practices for handling PHI in compliance with HIPAA regulations Exceptional sales, relationship management, customer service, and business development skills 
• Entrepreneurial spirit 
• Strong leadership skills 
• A desire to be out in the community networking and building referral pipelines 

Benefits

In your role with Caring for Family of Companies, you’re responsible for upholding, executing, and supporting our mission.  As such, it is our honor to support you with: 

• Quarterly Performance-Based Bonuses 

• Paid Time Off and Paid Holidays 

• A Bonus Personal Celebration Day – to use on a day of your choosing! 

• Health insurance: Up to 100% company contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed 

• Dental Insurance and Vision Insurance 

• Company Paid $25,000 Life Insurance Policy  

• 401K Retirement Program - with Employer Match 

• No-Cost Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7 

• Need-based Caring Forward Contribution Funds – financial assistance when you need it most 

• Pet Insurance – peace of mind that your pets will have the care they need 

• Professional Development – ongoing education, wraparound support, and leadership coaching 

• A Next-Level, Comprehensive Training and Orientation Week – with Lunch on us! 

• A Family-First, Family-Focused Culture – and a supportive team to work alongside!