Facility I.T. Support Specialist

TAT Piedmont is part of a multi-site, global aerospace company dedicated to our customer experience of exceeding expectations. We are the leading APU leasing and repair station for key commercial and military aircraft solutions with over 50 years of experience in the industry.

We have an ambitious and fast-growing environment that believes in the power of team collaboration with the deep-rooted belief that there is no substitution to personal relationships and interactions. We offer a flexible work environment enabling talented individuals to fulfill their development goals through drive, energy, and passion for the customer.

We are looking for a Facility I.T. Support Specialist who is dedicated to both internal and external customers alike. The Facility I.T. Support Specialist is a generalist position devoted to all aspects of hardware, equipment, computer set-up, installation, troubleshooting, service, Helpdesk, support, upgrades, and maintenance. The position includes handling computers connected to the network; printing, both locally and on the network; and auxiliary devices such as video cameras, smartphones other wireless devices.

Proactively resolves helpdesk tickets and mitigates future issues

• Complete installation, configuration and ongoing usability of system hardware and software
• Offer daily operations and systems support to personnel
• Verify functionality of hardware and software components
• Troubleshoot hardware and software issues in person, remotely and via phone
• Assist employees with computer problems and answer their questions
• Conduct daily network backup operations
• End User Training
• Maintain accurate record of assets and inventory
• Finds proactive solutions to ensure user up time is >97%
• Other duties as assigned

Requirements

• Technical School degree in related field (2 years) or equivalent experience

• A+ certification
• Experience with helpdesk ticketing system
• Working knowledge of hardware to include PC’s, laptops, printers
• Working knowledge of Microsoft Windows 8.1 & 10
• Basic working knowledge of Windows Server 2008 and 2012
• Basic knowledge of Microsoft Office
• Some overtime required

Preferred:

• Net+ certification
• Knowledge of Ethernet, IP Protocol, and cabling
• Basic knowledge of switches and routers
• Basic working knowledge of MS RDP and Wyse Thin Clients
• Knowledge of wireless access points and security

Benefits

Piedmont Aviation Component Services, a subsidiary of TAT Technologies, is dedicated to providing an inclusive, fun, and unique workplace. We believe in acknowledging and appreciating the value of our team members. One way we value our team is by providing a comprehensive and expansive benefits offering to include Major Medical, Dental, Vision, Life, 401K with company matching, Paid STD & LTD, accidental coverages, EAP, and more. Insurance carriers vary based on location.