Virtual Appointment Setter

Join the innovative team at Plumber Brothers as a Virtual Appointment Setter, where you will play a crucial role in expanding our customer base and enhancing our service reach. This position is ideal for motivated individuals who excel in communication and possess excellent organizational skills. As a Virtual Appointment Setter, you will be responsible for engaging with potential clients through various channels, including phone calls and emails, to schedule appointments for our plumbing services. Your ability to connect with people, understand their needs, and effectively communicate solutions will be pivotal in ensuring our team can assist them promptly.

Responsibilities

• Conduct outbound calls to potential customers to schedule appointments for plumbing services.
• Respond to inbound inquiries from clients via phone, email, or social media to set appointments.
• Maintain and update customer information in our CRM system accurately and promptly.
• Follow up on leads generated from marketing campaigns and promotions to maximize appointment scheduling.
• Collaborate with the sales and service teams to ensure seamless appointment setting and customer satisfaction.
• Track and report on appointment statistics and outcomes to assess performance metrics.
• Provide exceptional customer service by addressing client questions and concerns during the appointment setting process.

Requirements

• Proven experience in a telemarketing or appointment-setting role is a plus.
• Excellent verbal and written communication skills are essential.
• Strong organizational skills with the ability to manage multiple leads and appointments efficiently.
• Familiarity with CRM software and Microsoft Office Suite is highly desirable.
• Ability to work independently and manage your time effectively in a remote environment.
• A positive attitude and a professional demeanor in all communications.
• Willingness to learn about plumbing services and effectively communicate features and benefits to customers.