Information Technology Network Engineer

Computer / Network Engineer

We are looking to expand our team of superstar Computer / Network Engineers.

At The Garam Group, we believe happy employees lead to happy clients. This is why our driving principles are to provide a fun and dynamic work environment where customer service is job number one and why we only hire the most talented people in the industry.

While we have a wide array of backgrounds and work experience, everyone at The Garam Group shares one common trait - a passion for creating that "WOW!" experience for our clients. If you possess a fierce commitment to customer support and have a work ethic to match, we believe we have an environment in which you will thrive.

Become part of a team built on:

Integrity – Doing the right thing even when no one is watching.

Dedication – Taking ownership and seeing things through to completion.

Positive Attitude – Approaching every situation with an optimistic attitude.

Team Oriented – Always working together for the betterment of each individual and the organization.

Fun – Taking ourselves less seriously and laughing often.

Position:

As a Computer / Network Engineer you will be a key component in creating and maintaining happy clients. You will expertly provide comprehensive computer and network support services to our base of extremely loyal clients. Our clients are primarily small to mid-sized businesses, municipalities and healthcare providers.

Duties:

This position will include the following duties at a minimum:

• Provide superb technical system and user support to our clients.
• Establish, maintain, and increase client satisfaction through professional, courteous, and caring service.
• Assess client needs then design, propose and implement solutions including writing recommendations, specifying equipment, and assisting with or directly writing proposals.
• Troubleshoot and resolve client network and computer system issues.
• Manage client projects including installations, upgrades and maintenance.
• Assist other network engineers with projects as a direct participant and to lend your unique areas of expertise when required.
• Participate in the pre-sales process, helping to explain to current clients and prospective clients the benefits of the specific technologies being proposed.
• Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications.
• Contribute to our passion and direction by helping to improve technical practices, as well as choosing key technologies and addressing issues.

Experience:

You should have at least 3 years of experience working in a successful IT service company, corporate helpdesk, or similar environment.

The successful applicant will possess the following skills:

• A “Customer First” philosophy and mindset. If you don’t like serving people and cheerfully solving their problems, this is probably not the job for you.
• The ability to be punctual. Someone who believes that early is on time and on time is late.
• The unusual ability to be obsessively detail oriented.
• You should be a master of Windows based technology. This includes the ability to intuitively troubleshoot a wide array of hardware and software within a Windows environment. In-depth experience with Windows Desktops, Windows Server and Server Apps is required.
• The ability to cheerfully take ownership of any problem.
• The ability to design and execute a plan.
• The desire to have a professional and polished image.
• The ability to write and speak clearly and to be able to explain complex topics simply.
• The discipline to maintain strong documentation.

You must:

• NOT be a job hopper. We are looking to invest in you and have a long term successful relationship for BOTH of us.
• Have a good reliable automobile.

Additional information:

• Compensation is dependent upon experience and is higher than market standards.
• Certifications are nice but experience reigns supreme.
• You won’t have to leave us to get ahead. Our high performers stick with us and grow with us.
• We have fun and we are fun.
• If you don’t have much practical experience, if you aren’t fun to be around, if you can’t stand up to pressure, if you are not looking for a long term thing, then you probably should not accept an interview.