Front Desk Attendant

$17-20 hourly depending on experience

Position Purpose:

Under the direction of the Director of Rooms, The Front Desk Attendant plays a crucial role in making our guests' stay memorable and hassle-free. As the first point of contact, they go above and beyond to provide exceptional assistance, both in person and over the phone. From handling guest room reservations, Spa bookings, activities bookings and restaurant bookings to addressing any questions or concerns, their commitment to service is truly remarkable.

Not only do they demonstrate exceptional skills in guest interactions, but they also assume responsibility for maintaining seamless operations at our Inns. Furthermore, their professional demeanor cultivates a warm and inviting atmosphere, leaving a memorable impact on all our overnight guests, dining guests, attendees of events, and individuals passing through.

Responsibilities/Duties/Functions/Tasks:

This may involve accommodating overnight guests, dining guests, attendees of events, and individuals passing through.

Responsibilities/duties/functions/tasks:

• Act as main resource of the IOA properties for guests at all times
• Engage in communication with guests through e-mail, telephone, and face-to-face interactions when needed
• Assist guests with making dining reservations
• Assist guests with booking programming activities.
• Escort guests to room and show them their amenities when checking in
• Provide tours to guests, if requested
• Check in and build strong connections with our valued guests.
• Maintain a professional and hospitable demeanor
• Oversee digital reservations and follow-up with any outstanding questions or action items
• Answer general inquiries
• Act as liaison to maintenance staff to ensure urgent requests are taken care of promptly and efficiently
• Provide assistance to guests in a compassionate and understanding manner in order to address any issues or concerns they may have.
• Check in with night auditor/outgoing clerk for pertinent information
• Review the front desk recaps and front desk log
• Tidy public spaces and polish, if necessary
• Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments
• Count, record and reconcile the cash drawer and petty cash
• Maintain knowledge of current area events, activities, and hours of operation
• Maintain constant awareness of safety procedures and occupancy rates
• Attend weekly/monthly meetings
• Maintain a professional demeanor and follow the appropriate dress code, as outlined in the IOA handbook.
• Other duties, as assigned

Requirements

Qualifications:

• High school degree
• Experience with guest relations
• Ability to work independently
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office programs and general computer literacy
• Ability to multi-task effectively under fast-paced working conditions
• Knowledge of high end operations and luxury properties and service
• Must demonstrate a professional demeanor and possess highly developed interpersonal skills
• Flexibility with hourly schedules, including weekend, holiday and evening availabilities

Preferences:

• Specialized historical knowledge of the Cayuga County and Village of Aurora area
• Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns
• Familiarity with IOA properties
• Experience working with Micros and StayNTouch Property Management System

Benefits

We are proud to offer outstanding benefits to all of our employees.

Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.

Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.

We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.